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Reviewed March 22, 2017

We stayed while visiting family nearby. Check-in and check-out were smooth. They found and saved my daughter's little blanket (THANK YOU) so we could pick up on our way back through. Rooms were quiet and comfortable. I thought the sink placement was a little odd but it works. It's in the bedroom, just outside the bathroom.
We took advantage of late check-ins and the store in the lobby to get snacks and drinks at very reasonable prices.
The made-to-order breakfast was a surprise and Mr. Tom is simply amazing. What an asset he is to this hotel. Our time here was brief but I would stay here again and I would recommend it as well.

Date of stay: March 2017
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank JCAJCrew
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded March 30, 2017

Thank you for taking the time to provide us with feedback about your recent stay at the Quality Suites. I am happy to hear that you had such a positive experience and we were able to find your daughters blanket. We look forward to your next stay in Lansing!

Sincerely,

Aimee Wright
General Manager
Quality Suites West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2017 via mobile

Well maintained and very clean hotel and rooms. Pleasant and helpful staff. Good pricing for e suite we got. Highly recommended Stayed and parked our vehicle while going on vacation. Transport shuttle was on time and helpful with luggage and pick up

Date of stay: March 2017
Trip type: Traveled as a couple
Thank S6030QMsueg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded March 30, 2017

Dear Sue,

Thank you for your response about your recent stay in Lansing. I am glad to hear that you had such a great experience with our park and fly services and we hope to see you again the next time you fly out of Lansing!

Sincerely,

Aimee Wright
General Manager
Quality Suites Lansing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2017

My wife and I were going on vacation and flying out of Lansing Airport early in the morning and did not want to drive super early in the morning. My travel agent had informed me of this hotel where they shuttle guests To AND From the airport upon departure and arrival. I was only $129.99 for the night which included 2 alcoholic drinks, the night, and the shuttle to and from.

The parking lot is big enough and safe to leave your car, and the ease of the shuttle is really good. We were so impressed to find a school bus and UHaul parked outside of the airport ready to transport 25-35 guests back to their cars.

The rooms are nice, 2 TVs, a nice seating area, beds are comfy, temperatures varied based on your liking.

The location is excellent, close to tons of restaurants, the only crappy part is turning left out of the hotel street. Sometimes we had to wait 5 minutes!

The breakfast in the morning is really good, made to order food, hot, and really friendly staff. The older man serving in the morning was so upbeat, polite, and had a great attitude.

Don't bank on eating dinner there with the snacks they offer, they just had meatballs, little hot dogs, and nachos, which was fine with a few drinks but you'll have to eat elsewhere.

Needless to say, this was an incredible experience, and if we fly from Lansing again, we will 100% stay here!

Room tip: There isn't a bad room but all rooms have an outdoor view
Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ChanceC_12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded March 30, 2017

Dear Chance,

Thank for the glowing review of our property. We love being the first stop for so many guests going on vacation and we hope to see you the next time you fly out of Lansing!

Sincerely,
Aimee Wright
General Manager
Quality Suites West Lansing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2017

our room was clean, service was great, breakfast was great, park and fly very organized, perfect when we were half asleep :) our room was near the eating area and it wasnt too loud, loved having 2 tvs in our room and a sitting area as well as bedroom, oh and loved the free drinks during social hour

Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Deb N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2017

We have stayed here in the past and again we had great service. Our room was good and the hotel provided drinks and appetizers at night. In the morning Jojo made an awesome breakfast which was one of the best we have ever had at a hotel. We stayed as part off the Park & Fly program which worked out great with them taking us to the airport and then picking us up upon our return. We would definitely stay here again.

Date of stay: February 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank Cherie1950
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded March 15, 2017

Dear Cherie,

Thank you for taking the time to review your recent stay. I will be sure to pass on your kind words to Jojo and the rest of the breakfast team. We look forward to your next stay in Lansing.

Sincerely,
Aimee Wright

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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