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“Great Customer Service”

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Quality Suites Hotel
Ranked #3 of 26 Hotels in Lansing
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 3, 2013

This is not the trendiest of hotels, but the customer service experience sure makes up for esthetics. Everyone from the front desk staff to the bartender make sure your stay is pleasant. The evening managers reception includes 2 free drinks and some appetizers. The breakfast in the morning is also impressive. The continental has lots to pick from, but for $3.99 you can add the ultimate breakfast. It includes hash browns, eggs, bacon, sausage, casserole, and grits. It's not just a plate either, but all you can eat for $3.99. Let the tailgate start at breakfast!
The rooms were clean and had lots of space. The large mirrors were nice when a couple of people are getting ready at the same time. The double beds are a bit small, but comfortable. I would definitely stay here again while in Lansing.

Room Tip: A room on the main floor is great for the managers reception.
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  • Stayed: November 2013, traveled with friends
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2  Thank Conciergecouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded November 6, 2013

We love to see reviews that are titled, Great Customer Service. We specifically hire people that will "make sure your stay is pleasant" and we're thrilled that this was exactly what you experienced. We are also very happy to see you describe our morning offerings as, "the ultimate breakfast." Best of all, you mentioned that you will definitely stay here again. Guest loyalty is our reward when we exceed your expectations.

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201 - 207 of 344 reviews

Reviewed October 25, 2013

My stay at the Quality Suites Hotel was more than comfortable; the rooms are simply delightful, it's quiet, the staff is friendly and helpful, but most of all, the food is to die for. Although the circumstances for our stay in Michigan wasn't so lovely, the care we recieved at Quality Suites was. Upon my next vist to Michigan, I will be staying no where other than the Quality Suites Hotel. Heres to you Tom, Jo-Jo, and Julie. Thank you for taking such good care of us.
Your friends from Florida David, Jacob, Katie, and Joey

4  Thank FloridaCountryGirl95
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded November 6, 2013

Dear David, Jacob, Katie, and Joey,

Thank you so much for your great review of our hotel. From your response, it appears that you needed to come to Lansing under negative circumstances, but the care you received from our team was exemplary. Love to hear it. We will share your feedback with our breakfast team and other staff and are pleased to learn that "you will be staying nowhere else other than the Quality Suites going forward".

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Reviewed October 23, 2013

The rooms were quiet and clean. Bath needs some update. Bed was comfortable.
We were in town for football game during which it rained. We were happy to get back to dry, warm, comfortable room. Breakfast looked average, we did not stay to eat. Coffee and I think some soft drinks were available free. Staff was pleasant. Nice location.

Room Tip: We liked the main floor for convenience. Away from entrance and dining room.
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  • Stayed: August 2013, traveled as a couple
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Thank maper2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded November 6, 2013

Thank you for praising our comfortable beds and the cleanliness of our suites. Top-notch housekeeping is critical for hotels and is the main reason we are ranked at the top of Tripadvisor in our area. We will share comments with our team and we certainly welcome you back on your next visit to Lansing.

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Reviewed October 23, 2013

Quality Suites was one of the hotels reserved by Michigan State University for Parent/Homecoming Weekend. It's hard to get a room in Lansing during Homecoming, so we were lucky to book here. Hotel is about a 10-15 minute drive from campus and it's in a good location around other hotels and restaurants with easy access to the interstate. We had a late check-in and didn't arrive until after 10:00 pm. The rooms are all suite-style and are very nice with a large open living room, complete with tv and mini-fridge, etc.. Our room had a king bed with a second tv in the bedroom. Sinks are located outside the bath/toilet area. Shower has a nice heat lamp plus fan. Cold buffet breakfast of cereal, fruit, toast, pastries, waffles, juice and coffee is included in room price, but there is an extra charge of $1.99 for eggs and bacon. Breakfast area is spacious and clean. Overall, a great little hotel for the price.

  • Stayed: October 2013, traveled with family
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1  Thank bibiwepr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded November 6, 2013

Thank you for your very nice comments from your recent stay with us. In addition to our complimentary continental breakfast, we do offer a hot option that includes eggs, bacon, sausage, hash browns, biscuits with gravy, corned beef hash, and even a signature breakfast casserole. We do charge $3.99 for it, but we feel it's a great value as even a fast food breakfast is more expensive. We appreciate your final comment that we are "a great little hotel for the price." Afterall, price is what you pay, but value is what you get.

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Reviewed October 16, 2013

Speedy check-in/check-out. Reasonable pricing for size of suites. Good quality linens. Spic and span hotel inside and outside. Complimentary drinks & hors d'oeuvres every evening. Friendly, responsive staff.

Room Tip: Corner room, 212 is extra roomy
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  • Stayed: October 2013, traveled with family
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4  Thank Sheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded October 18, 2013

Thank you so much for your kind comments. We pride ourselves on consistently providing a great VALUE. And your comments indicate we did exactly that. We especially likely that you found our hotel, "spic and span...inside and out". Perfect. Now add unique amenities like complimentary drinks served by a friendly, responsive team and we've achieved guest loyalty....which is far more important than just guest satisfaction. See you next time.

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Reviewed October 15, 2013

I have been a guest at this hotel on several occasions for business and it saddens me to write this review. I was a guest at this hotel due to attending an event in the area. I stayed on the bottom floor and I must say that I wasn't that impressed with the room during this stay. The quality of the cleanliness has gone down drastically. The room was just dirty! The bottom of the bathtub looked black and was beginning to peel inside (needed to be reglazed). There was hair inside of the sink and on the bathroom floor! My daughter found a knife marked NAVY inside of the pull out couch amongst other trash as she was attempting to make up the bed my wife purchased some cleaning supplies and cleaned the bathroom and sink out before using it. I will be honest this is the 1st time I have ever done that at a hotel. There was no point in complaining seeing as how when I called to talk to the Manager on Duty I was told that he had stepped out and to try and call back later! Initially we were going to stay two nights at the hotel but decided to go across the street to the Fairfield Inn. Much better accommodations and renovations. I am glad that I only made reservation for one night. On a good note, there was a group of women that were very nice there for some kind of church meeting or convention that shared the floor with us. They spoke highly of your hotel and said that they have been coming there for years. They were even nice enough to invite my wife and daughter to attend next year. So, apparently your hotel is doing something right!

Room Tip: Great breakfast for a small fee!
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  • Stayed: July 2013, traveled on business
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Thank Prof W B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded October 18, 2013

On behalf of our entire team, we'd like to apologize for not meeting your expectations. Upon checkout, I inspected your room and completely agree with your comments. That particular room is scheduled for project maintenance and will be re-inspected when complete. We appreciate your comments as they give us the ability to focus on what is most important. Thank you for your compliments on our breakfast and your positive feedback on your interaction with our other guests.

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Reviewed October 3, 2013

I stayed here for 5 nights, excellent!!!!! Very clean & bright. Nice cont breakfast, with waffles, or choose hot cooked breakfast for $4. 5pm-7pm free "happy hr" with some hot & cold food. Rooms are excellent, bath/toilet area is a bit small. I would highly recommend this hotel.

Room Tip: There are at least a dozen hotels in this West Lansing area. Quality Suites was $160 cheaper for 5...
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  • Stayed: October 2013, traveled solo
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4  Thank Bolton-CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this reviewResponded October 18, 2013

You said the magic words, "I would highly recommend this hotel". That says it all. Thank you so much for sharing your experience so that others may learn about our unique hotel. When you rate something "excellent" and then factor in that you saved $160....that is a home run.

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Additional Information about Quality Suites Hotel

Address: 901 Delta Commerce Dr, Lansing, MI 48917-9772
Phone Number:
Location: United States > Michigan > Ingham County > Lansing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#1 Green Hotel in Lansing
#2 Romantic Hotel in Lansing
#3 Family Hotel in Lansing
#6 Business Hotel in Lansing
Price Range: $102 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites Hotel 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
The Quality Suites Hotel in Lansing has won the Hotel of the Year Award as well as six consecutive Platinum Awards from Choice Hotels International. First-class amenities include a complimentary continental breakfast or choose our award-winning hot breakfast option. The hotel also hosts an evening reception nightly from 5-7pm with complimentary beer, wine, and cocktails. All suites have two rooms and include a microwave, refrigerator, a sleeper sofa, and two televisions with 55 HD channels. Free high speed internet access is available throughout the hotel along with computer internet stations for guest use. The property also has a convenience store, sauna, and a complimentary airport shuttle van. ... more   less 
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Also Known As:
Quality Inn Lansing
Quality Hotel Lansing

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