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“Cheerful Staff, Great Rooms!”

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Quality Suites Hotel
Ranked #4 of 25 Hotels in Lansing
Certificate of Excellence
GreenLeadersSilver level
Rapid City, South Dakota
Level 4 Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Cheerful Staff, Great Rooms!”
Reviewed December 24, 2011

Stayed here for one night (on a CP reward night) after arriving into the Lansing Airport late at night. The night attendant was very welcoming, checked us in quickly and professionally, and even gave us an upgrade to a complimentary cooked breakfast (normally $4/person) rather than the standard continental breakfast.

The room was great, spacious and comfortable. The sitting area was nice, and the two double beds were great for a good night's sleep. The room was showing its age, but had been nicely kept up and (recently?) refurbished, with new flat screen TVs and fairly new furniture. Only downsides were low water pressure, and the deadbolt was having issues, but not really a problem for the night.

Breakfast was great, the chef is really fun and enthusiastic!

Enjoyable stay overall. Highly recommend.

Room Tip: The 2nd Floor is actually the lobby, so if you want something quieter, ask for 3rd or 4th floor.
See more room tips
  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank rapidcitytraveler98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
west michigan
Level 6 Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed December 12, 2011

Some girlfriends and I spent the night this past weekend for a girls night out. We always stay at this hotel because of its location and the price is right. We always look forward to seeing Tom (the cook) but he was out ill. The other cook was very nice and the rest of the staff were nice as well. The manager on duty was so welcoming to us and everyone else who was at the hotel. The room itself is not so great, although we do like the fact that it is a suite. We really like the happy hour and the atriuim as we play cards and have drinks. We also enjoyed the hot breakfast as usual. We will be back!!

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank olive1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brutus
Level 6 Contributor
111 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed October 6, 2011

Stayed here with a convention group and LOVED it. The room was a lovely, very clean, spacious 2 room suite. We wound up with a handicap room so our bathroom was very large.

The front desk staff were helpful and accomodating. The location of the hote,l as has been mentioned, was great for local dining and shopping options as it was close to the Lansing Mall. They have a little store on property with microwaveable meals among the offerings if you don't want to go out to eat. They also offer a happy hour with a couple of snacks and free wine, beer and soft drinks in the evening in their lovely indoor courtyard What a treat!


We had the hot breakfast and enjoyed it. What they offered that day was bacon, sausage, eggs, hashbrowns and a casserole. You can have this with the continental or the continental by itself which was nice with fresh cut fruit, cereal, danish, breads, muffins, bagels and the waffle machines. Soda options were available at breakfast as well as the normal juice, coffee and mik. Tom and Jojo who served breakfast were wonderful and certainly add a nice start to your day! Kudos to the Quality Suites for having such great staff.

The only issue we had was there was a wedding going on in their common area one evening and it was quite noisy for those trying to get to sleep early. The outer living room part of the suite was the worst but better if we shut the door between that room and the bedroom.

We plan to stay at this hotel again and highly recommend it.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank kcalmole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 28, 2011


We enjoyed our stay and the service was excellent and the room was clean and spacious!!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank jazzygirl57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 25, 2011

My husband and I were travel from western Canada to Washington, DC and Williamsburg, VA, and decided to take the SS Badger across Lake Michigan. This hotel was on the way from the Ludington, MI, so we decided to make it our stop for the night.

Check in was quick and easy (although the clerk was a little abrupt), and there is a well-stocked "convenience store" next to the front desk. It had everything from hair gel and toothpaste to frozen foods and candy bars.

The corner suite we were given was massive, with a completely separate living room, and the suite was very, very clean. There were some drawbacks, however, and they were the ground-floor location and the "sketchiness" of the field outside our balcony doors. I felt a little apprehensive sleeping in this room, as it seemed someone could hop up onto the balcony and easily pry these open and gain access to our room. It left me sleeping with one eye open. In addition, the bathroom was very tiny, with very little room to maneuver in.

The breakfast was pretty great. We paid $4 each extra to have the deluxe breakfast. I'm not sure of the cook's name, but he was very lively, entertaining, and fun first thing in the morning, which helped start the day off on the right note.

Overall, we enjoyed our stay at this hotel, but if in the area again, I will ask for a room that is higher up while making the reservation--lesson learned.

  • Stayed July 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank MSmith1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 17, 2011

Stayed at this hotel comming from Florida, front desk women was very rude . Very unwelcoming . Otherwise room was clean somewhat spacious, breakfast was nice . Recommend hotel , not front desk women.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tripadvist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Level 5 Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 6, 2011

We stayed at this hotel on our way to Chicago and were so impressed with the service, quality, breakfast, and cleanliness of the hotel that we dropped in on our way back for a second night. I am always uncertain about these little hotels, never sure what you will find (and we have found some interesting things) - but this one deserves a top five rating. The staff was so friendly, the room was spacious, clean and had everything we needed and with the breakfast included in the price, this was well worth our second visit. Congratulations to the staff - you deserve every award you have earned - what an amazing accomplishment. We will certainly recommend you to our Canadian friends travelling to the US this summer.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Sandtravel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites Hotel

Property: Quality Suites Hotel
Address: 901 Delta Commerce Dr, Lansing, MI 48917-9772
Phone Number:
Location: United States > Michigan > Ingham County > Lansing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#1 Green Hotel in Lansing
#2 Romantic Hotel in Lansing
#3 Family Hotel in Lansing
#6 Business Hotel in Lansing
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Suites Hotel 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
The Quality Suites Hotel in Lansing has won the Hotel of the Year Award as well as six consecutive Platinum Awards from Choice Hotels International. First-class amenities include a complimentary continental breakfast or choose our award-winning hot breakfast option. The hotel also hosts an evening reception nightly from 5-7pm with complimentary beer, wine, and cocktails. All suites have two rooms and include a microwave, refrigerator, a sleeper sofa, and two televisions with 55 HD channels. Free high speed internet access is available throughout the hotel along with computer internet stations for guest use. The property also has a convenience store, sauna, and a complimentary airport shuttle van. ... more   less 
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Also Known As:
Quality Inn Lansing
Quality Hotel Lansing

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