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“Great New Hotel”

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Hampton Inn & Suites Lansing West
Ranked #2 of 25 Hotels in Lansing
Certificate of Excellence
ontario
Level Contributor
116 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Great New Hotel”
Reviewed May 16, 2014

We ended up staying here on our way back to Canada from Wisconsin. It was more than we wanted to pay for one night but I have to say that we got what we paid for. I am not sure how new this building is but it is immaculate! All of the common areas are spotless and very beautifully decorated. The King room we had was very spacious and the finishes were pretty incredible for a "run of the mill" hotel.

Breakfast was fresh and delicious. If we ever come through Lansing again we will be sure to stay at this Hampton again!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn and... H, Front desk agent at Hampton Inn & Suites Lansing West, responded to this review, May 16, 2014
On behalf of hampton inn and suites West Lansing we would like to thank you for taking the time to leave your feedback. We are so happy to hear you enjoyed your stay with us.Thank you for being a valued guest and hopefully we will see you again.
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383 reviews from our community

Traveler rating
    266
    80
    23
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    8
See reviews for
135
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Grand Rapids, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 14, 2014

We stayed here for our anniversary, and we loved the room. The hotel is relatively new and therefore still quite clean and nice. The breakfast is about like any other "free" breakfast you get with a hotel. meh. But other than that, a GREAT room!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Virginia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn and... H, front desk agent at Hampton Inn & Suites Lansing West, responded to this review, May 15, 2014
Thank you so much for your wonderful review of our hotel. We are so glad you were happy with your stay and hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 12, 2014

Went down to eat breakfast approx. 20 minutes before due to close. Found very little food left (some toast and cereal) and when asked kitchen attendant if she would be putting out more, she said no and shut the kitchen down 5 minutes before closing time.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank 443jessicar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn and... H, front desk agent at Hampton Inn & Suites Lansing West, responded to this review, May 15, 2014
Thank you so much for taking the time to fill out our survey . We strive to meet our guest expectations as a Hampton Inn and Suites. We will be taking all necessary actions so this does not happen again. On behalf of Hampton Inn and Suites please accept our sincerest apologies and thank you for being a valued guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portage, United States
1 review
Reviewed May 9, 2014

Lovely rooms and friendly and helpful staff. Very impressed with the appearance of the hotel itself on the inside. The outside is bland but that is deceiving. The location is convenient to pertient highways and stores in the West of Lansing area.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn and... H, Guest Services Associate at Hampton Inn & Suites Lansing West, responded to this review, May 11, 2014
Thank you so much for your wonderful review of our hotel. We are so glad you were happy with your stay and hope to see you back again soon.

Linda Gonzalez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay City, Michigan
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 6, 2014

The hotel was clean but extremely full. Because of that, I heard the front desk tell one family they were out of extra blankets. This information was delivered with less of an apology than a shrug. I stayed over from 6pm Friday night through almost noon Saturday. The amount of breakfast being provided was insufficient to accommodate the number of guests wanting to eat. I arrived to the eating area at 8:15 and had to wait roughly 15 minutes for an omelet, the fruit and pastries were unappetizingly picked over, and the single waffle maker had folks waiting in line to access it. Glad I wasn't in a hurry to get on the road. Beyond their short supplies, once the weekday clerks had gone off duty the front desk was routinely unattended. I had to hunt a surly attendant down to purchase a snack from their non-vending machine "convenience shop" around midnight and then the following morning walked past the desk a half dozen times looking for a key drop box. Despite standing at the desk, clearing my throat and peeking my head into their back office area each time I never found a soul to take my key. I ended up just leaving it in another guest's room to avoid having to trek back up to the 4th floor.

The management of the Hampton Inn I stayed at in Ephrata, PA could offer training in how to make guests happy. Sadly, this can't be said about the one on Canal Street in Lansing, MI...at least not over the Friday night I was there.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BayCityFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn and... H, front desk agent at Hampton Inn & Suites Lansing West, responded to this review, May 7, 2014
Thank you so much for taking the time to leave your feedback, All information provided by our guest we take into full consideration to meet our 100% satisfaction guarantee.we are scincerely sorry for the issues that occured during you stay and hopefully We can look forward your future visits to our hotel and thank you for being a valued guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, United States
1 review
Reviewed April 22, 2014

Staff was friendly and helpful and the salt water pool was pretty sweet, along with the hot tub. Breakfast was your average "free" breakfast. Had an issue with the honors program but it was taken care of right away. The only thing that I would recommend would be better beds.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn and... H, Front desk agent at Hampton Inn & Suites Lansing West, responded to this review, April 23, 2014
Thank you so much for taking the time to fill out our survey. We strive to meet 100% expectations of all our guest. We look forward to seeing you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 22, 2014

This hotel is new and is very clean. The staff is very friendly. I stay here again. It is close to the freeway and close to shopping and restaurants. There is a cute little farmers market right next door.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 2scrams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn and... H, Front desk agent at Hampton Inn & Suites Lansing West, responded to this review, April 23, 2014
Thank you so much for taking the time to fill out our survey. We strive to meet 100% expectations of all our guest. We look forward to seeing you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Lansing West

Property: Hampton Inn & Suites Lansing West
Address: 900 N Canal Rd, Lansing, MI 48917-9737
Phone Number:
Location: United States > Michigan > Ingham County > Lansing
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 25 Hotels in Lansing
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Lansing West 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Newest hotel in the market. Opened in August 2013. Hotel with indoor pool, spa, meeting room. Beautifully decorated rooms and suites. Conveniently located on the intersection of I-96 & 69 & Saginaw Highway. ... more   less 
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