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Reviews (351)
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All reviewsholiday innpublic areascomfortable bedsaverage hotelstaff was friendlyeast lansingcoffee makervalenciaconferencecourtyardmsu
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Reviewed July 29, 2009

Curtain ripped and falling off the hangers, Molding ripped off the dresser, Clock radio where the minutes would not change - so could only wake up at 45 after the hour. Also the a/c system only worked for two minutes then shut off - I had to put it at 60 degrees to get it to run for more than 5 minutes. I had a personal keychain with thermostat - the room was 78 degrees! The new flat screen television was screwed to the aforementioned dresser so it could not be turned to be seen well from either of the beds. The beds we OK - but had no bed skirts exposing the very dirty old box springs. UGH... The hotel is being renovated - a problem while presenting a seminar due to the noise - though they did stop when participants complained to the front desk.

Staff were apologetic and the manager although less apologetic did have $10.00 taken off the bill.

They are doing a lot of work there and I do expect once done it will be a nice hotel but for now - STAY AWAY!

  • Stayed: July 2009, traveled on business
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Thank SeminarSpeaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2009

The Causeway Bay Hotel group has purchased the old South Lansing Holiday Inn lock, stock, and barrel. They put CB stickers on the wastebaskets and room guest guides and are still using the H.Inn vans.

The age is showing in the rooms. Do not look under the shower mat! The shower faucet is loose and the water temperature will vary according to your neighbors' activities. The towels are on the thin side, but there are plenty of them. The shower rod is the old-fashioned straight line type. The furniture is ancient and the bottom of the drawers are stained, as is the carpet. (Wear your slippers and consider lining the drawers with plastic.) The A/C works but is noisy. The lock & key card system is on its last legs. Nearly everyone in our group had problems at least once (and we don't all carry cell phones, either). The bedspread looks old, too. Some of the bartenders are competent, but beverages and supplies are limited (out of Coors Light one night and no olives for martinis). The elevators are plastered with posters featuring French toast but it's not available because the menu has been changed.

On the bright side, the walls and doors are thick and sound doesn't travel well. The mattress is good. Shampoo, conditioner, and lotion are provided. The courtyard is being reconstructed to attract receptions and the bar has been remodeled with free munchies.

I suggest meeting planners taste all the food before ordering. Some meals were quite tasty (I loved the cranberry vinaigrette) and some were not. Service was somewhat disorganized but all the servers I encountered were polite and helpful.

Thank Trish C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2009

This property is now called the Causeway Bay Hotel and I stayed they. The room was large with brand new carpeting. I had a quiet room overlooking the back parking area. Very quiet and very clean. They are undergoing remodelling and hope to be a Best Western soon. The MSU rate was just 68 bucks--a steal. (Yes, they had a fire on the roof recently but it didn't effect my room). Free shuttle to the airport a plus. So bottom line is this is a great value if you don't mind staying in not so scenic South Lansing.

  • Stayed: May 2009, traveled on business
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Thank 2Midwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2014
Google Translation

  • Stayed: August 2014, traveled as a couple
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B W, Front Office Manager at Causeway Bay Lansing Hotel, responded to this reviewResponded August 21, 2014

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Reviewed January 28, 2014
Google Translation

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B W, Front Office Manager at Causeway Bay Lansing Hotel, responded to this reviewResponded March 23, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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