Stayed 3 nights as part of a convention - approximately 120 people. Bar/restaurant opened at 5 PM with only 1 person (Ginny) working. I would guess that 50 or more people were in the room as it was the only eating and drinking facility open. Ginny took the orders, made and served drinks, sent food orders to kitchen, then went and picked them up, and served them. No one from management stopped by to see what was going on - to see if additional help was needed. Some standard bar items were in short supply, so Ginny had to go get additional bottles. Several members of our group were unable to eat prior to our seven o'clock meeting, and the kitchen closed at 9PM. Great - if you flew into town and had no car !
Breakfast items were mediocre at best, with a line to eat. Convention bar service - again 1 server and low supply on standard items.
There needs to be some oversight by management, and some preparation for groups that come in
- Official Description (provided by the hotel):
- The Causeway Bay Hotels (formally Best Western Plus) Lansing has a Romance Package!The Best Western Plus Lansing is promoting a Romance Package which includes: A Queen Whirlpool Bidet Room, Two Complimentary Dinner Entrees, Two Complimentary Continental Breakfast Tickets, and Late Check out until 2pm. You can also choose a Standard King Room as part of our Romance Package. Come share a weekend getaway with your loved one, or be spontaneous at any time! Our Romance package is available 7 days a week, and our Whirlpool Bidet Rooms are the most unique in Michigan!Call our Reservations Department , and ask for The Romance Package that only The Best Western Plus Lansing can offer! ... more less
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