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“Wow, this is really how you treat your guests?”

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Town & Country Motel
Ranked #25 of 26 Hotels in Lansing
Reviewed August 25, 2010

I will start by saying I never even had to set foot into this hotel to realize that it was an absolute dump. I called one morning to set a reservation and the front desk staff person that answered the phone answered by just saying "motel," and we were off and running from there. I asked about making a reservation, it just felt like the person on the other end of the phone was yelling at me... because she was unable to help me. I was really shocked to find out that was my fault. Then she hung up on me. Great! Then I make the mistake of calling them back instead of just going on to the next hotel. And that just gave this angry front desk lady a second opportunity to both yell at and hang up on me. At that point I realized if this is how you treat your guests, I don't want to be one. Thanks but no thatnks, I will pass on Town and Country Motel EVERYTIME!

  • Stayed: August 2010, traveled on business
    • Service
13  Thank adiddy137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Town & Country Motel

Address: 16262 S US Highway 27, Lansing, MI 48906-5689
Location: United States > Michigan > Ingham County > Lansing
Hotel Style:
Ranked #25 of 26 Hotels in Lansing
Number of rooms: 7

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