On the surface, this hotel is clean and seems very functional for either a short or long stay. The rooms are a nice size, with a bedroom area and a kitchen area near the door. The rooms also feature a full fridge, which is nice. All the rooms have interior entrances, and the lobby and hallways were clean and inviting. Beyond this, I did have a few concerns with my stay. One lamp in the room did not work at all. The bed did not have a blanket on it...just a fitted sheet, flat sheet and a comforter, which meant that I had to sleep directly under the comforter (which is gross, since I don't know how often they are cleaned). The bed was also VERY noisy when you sat down or moved on it. The air conditioner was very loud, and while it did a great job of keeping the room cool, it woke me up briefly every time it came on since it was so loud. I also had concerns that the hotel does not have an ice maker. When I asked the front desk rep about it, she recommended using the ice in the ice cube trays in the freezer in the room. Primarily, I don't know how often these are washed, and how sanitary the ice in the trays is when I arrive. As well, it's not feasible to fill even a small cooler with ice in this manner since it takes so long for ice to freeze. I expressed these concerns to the hotel in a survey, and was almost immediately contacted by the hotel manager, so I was impressed with the speed that my concerns were handled. On the plus side, the hotel has a small but nice grab and go breakfast (muffins, bars, fruit, coffee, tea and cocoa) and the area was very quiet and felt safe. It is near a well traveled area, but is on a side street so it wasn't very busy. Overall, the hotel wasn't terrible, but it fell short of a good rating in a few areas. All the problems I expressed are ones that could be easily remedied, so I hope that my concerns have been taken seriously to improve the hotel's guest experience.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Hotwire, Extended Stay, Expedia, Travelocity, TripOnline SA, Priceline and HotelQuickly so you can book your Extended Stay America - Grand Rapids - Kentwood reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Extended Stay Kentwood
- Kentwood Extended Stay