I was doing an extensive search for hotels in the Grand Rapids area that was affordable, and for having a small kitchen in the room was something that I wanted in this trip. A lot of the hotels I looked at had pictures of outdated rooms with outdated bedding, but when I came across this hotel's reviews here on TA and looking through photos, I decided to give it a chance.
I had made my reservation online directly on their website, and I managed to call the hotel itself a couple times with extra questions, and upon arrival the front desk staff was very professional, kind, and welcoming. Having worked in hospitality myself, that is the first thing that I look for in visiting other hotels as staff can ruin the experience by being unprofessional the second you walk in. Not the case here. Don't be afraid to ask them questions if you have any. If management reads this review, please give my well deserved thank you and hats off to them.
Reading prior reviews I was a bit nervous about the complaints of noise levels being that many guests do tend to stay here on extended stays (hence the name of the hotel). I was worried that noise was going to be an issue. I had requested specifically online to get a top floor room away from the elevator and any vending machines if there were any nearby. I did end up getting a room next to the elevator, but after a few days into my stay I didn't really notice any noise other than the occasional beeping noise when the elevator reaches the floor. There was a slight bit of noise during the weekend, especially on Saturday but it was usually just people going back and forth from the elevators or the room across from me. It's nothing that bothered my sleep. If you're a light sleeper this may be an issue so be sure to request specifically where you'd like to be. My guess was for what I requested there wasn't another room available to meet my request, which is never a guarantee in a hotel anyway and I understand that completely.
My only one suggestion that the staff could do (and this is what I did at the hotel I worked at) was for every check in I would tell guests something like, "Your room is up on the 2nd floor about 5 doors down from the elevator on the left hand side." I got a little lost finding my room which was kinda weird for me to do, but a little direction could have helped me. It was mostly my own fault for having a dyslexic moment reading the signs though.
Now as for the room - there are some things that I liked and some things that I did not particularly care for.
The room at first glance looked great and it looked exactly as advertised in the picture. The kitchen was nice, and a full refrigerator and freezer was such an amazing thing to have. It is just a stove top, not a full oven. I really liked the carpet design and the flat screen TV was a nice addition as well. I especially loved there there was a table with 2 chairs to eat at, as well as a little wire rack closet (no doors though) at the end to hang clothes and other items. The bathroom was in good shape.
The breakfast was a nice touch.
The WiFi worked very well.
Convenient location, loved how close we were to all the amenities and I-96 to get around town.
Parking lot was well lit and did not glare through the curtains at night (which is a huge pet peeve of mine).
I saw in the pamphlet that you can bring pets here and I didn't even hear any pets if there were any staying.
The noise levels were adequate, no loud parties or screaming children running down the halls during my stay, and I stayed on a Thursday night all the week through the the next Thursday.
The Not So Good
As I mentioned before, I worked in hospitality and particularly at a hotel where we ranked #3 as the cleanest hotel in the franchise so I have very high expectations and will be very particular in my future reviews when I go into another hotel room. While the room looked good at first glance, I started to notice little things throughout my stay that bugged me and then I noticed then that my room was really not as clean as I would have preferred. I swiped my finger across the tables, on top of the mirror, TV, bathroom counter, shelves in the kitchen cupboards, and found a lot of dust. I would be concerned for someone staying at this hotel who has really bad dust allergies...make sure you bring some of your own products to clean with (which you could easily get at the Dollar Tree down the road).
Both of the bedding comforters (we had a double queen bed room) had visible stains. One looked like just a minor coffee stain which I let that go, but the other comforter had a major noticeable stain, looked like either urine or vomit stain. Understandably, I know how difficult it is to get stains out of bedding, but if I was managing a hotel and saw a stain like that on a hotel bedding, I would be throwing it out and ordering a new set. Fortunately, I bring my own sheets, pillows, and blankets, and I was going to replace all the bedding anyway which I did. So that is why I did not take it downstairs to complain about it. For those wondering about quality, it's standard bedding that most hotel chains get at common vendors, very thin and scratchy. But really, you get what you pay for. I always bring my own linens, so I was fine with it. The bed itself I thought was very comfortable, a little bit on the firm side but that's how I like it.
The curtains also needed a replacement as they were heavily soiled at the bottom and I'm not sure why, and don't know if I want to know why. Also, one of the windows did not shut properly, and the other window had the screen broken. I was surprised the windows fully open, someone could easily fall out of it...you know those stories about babies falling out of windows sometimes. I would put something in it to make the windows only open half way. Just my suggestion.
As with the most recent review, the water pressure in the showers was WAY too hard. I thought I was going to be one of those reviewers that complains how the water pressure is weak. I kind of liked it at first, but after a couple days I didn't like it as much. The other thing that really got on my nerves was the shower curtain, it would not stand still and kept blowing into the shower and touching me, which I do not like at all. Need to invest in the shower curtains that have the little magnets or whatever they put in the bottom to give it some weight.
Also as in previous reviews, the cooking hood over the stove top is not a proper cooking hood. It just blows the air right in your face, no proper ventilation. Be mindful of what you are cooking. I also wish I had the money to get a different pan because everything I cooked in the one pan that was in my room (no other cookware) everything stuck to it very badly. I didn't even bother cooking in it the rest of my stay. I know you get what you pay for, but if you advertise a kitchen in the room at least have one good working pan or skillet.
The breakfast was as advertised...and I don't understand why some people here had the nerve to complain how limited the breakfast was. You're in a prime location in Grand Rapids, right on 29th street, iHop and Bob Evans are literally 5 minutes away as well as many other options around town. You even have your own kitchen to make some things. I came down for the breakfast just one of the mornings during my stay and it filled me up nicely. I think it's nice of them to even offer it.
Despite the cleanliness issues and the shower curtain being the negative aspects of my stay, I would definitely love to stay here again next time. I have friends from the UK who come here once a year and it is nice to be conveniently close to the airport. I wish they would offer shuttle service though, and that could change my mind as to the next hotel we pick, but we will definitely keep this hotel as a contender to come back. The price was reasonable considering we stayed for 7 nights, the service was excellent, I just wish the room was cleaner and had a decent working cooking skillet.
But overall, I enjoyed my stay, and thank you for having me as a guest.
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- Also Known As:
- Extended Stay Kentwood
- Kentwood Extended Stay