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Reviewed January 7, 2013

We had a great experiance at Fairfield Inn, Kalamazoo East MI. The room was clean and cozy, warm and the breakfast they serve is awsome. It was also quiet and when we needed some items the front desk was eager to help.

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Easytobook.com
Thank Rick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

Pros:
* Quiet room, key is to get a room on the third floor, ours was clean and held four ppl fine
* Free parking, wifi, breakfast with variety
* Prime location in hotel zone with eight others so all are affected by highway noise and traffic, near skiing and city and casinos
* Staff is helpful and helped us with a large complex reservation

Cons:
* AC heater a bit noisy and it's either too hot or too cold
* Bathroom lock was broken
* Staff didn't give us enough towels for our room of four

Stayed: December 2012, traveled with friends
Thank prodigiouswizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012 via mobile

Stayed for a night while passing thru MI, front desk staff was pleasant and attentive, and the location is convenient but dirty bathroom tub, cracked bathroom wall, tiny dingy rooms ugh. Expected better from a Marriott hotel. Left early so did not try the breakfast.

  • Stayed: December 2012
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Thank Demo456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

The reception and lobby areas were pretty comfy and very nicely kept. But the nice experience soured after a cold walk from the elevator on the open outdoor walkway to my room, I wondered if I had somehow timewarped into a Super 8 motel setting, but it was no illusion. Priced like a nicer property (even on a week night) with enclosed heated hallways, but layed out like a lower priced cut rate property with all doors exposed to the cool Michigan fall weather. It was a 4-5 minute walk down 2 floors and walkways to even get a bucket of ice (only one I could find was in the hotel lobby). What more can be said?..... J Willard would NOT be proud!

Room Tip: Sorry cant help you with how to choose a "good room" other than to try a different property. When you pay upper scale rates, you don't want to feel like you paid for nicer hotel pricing to stay at a cut rate budget motel facility.
  • Stayed: October 2012, traveled on business
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Thank BRIAN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

Bathroom flooded and the hotel was not equipped to stop the water.
Did what I could to limit damage to the room until I figured out how to prevent further flooding.
Moved to another room at 2am and was still charged for the night.

Complained and received points for a free night.
No confidence that this hotel understands customer service or could respond better in the future.

Room Tip: If the room smells damp I would switch.
  • Stayed: July 2012, traveled on business
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2  Thank 413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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