Casey & the staff went above and beyond to make my birthday celebration so special. The staff had a surprise birthday party for me and passed around & signed a birthday card. There was birthday cake and ice cream to share with everyone at the customer appreciation party. I stay here several days every week and am a Priority Club customer. Casey, the staff at the front desk, in the restaurant, and housekeeping staff are so thoughtful and have provided superior customer service for me and make me feel like a King. My birthday party was the icing on the cake and made me feel very special. Their thoughtfulness brought tears to my eyes. I highly recommend staying at this Holiday Inn location! Sincerely, CS
- Official Description (provided by the hotel):
- Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more less
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- Also Known As:
- Holiday Inn Kalamazoo-West Hotel Kalamazoo
- Kalamazoo Holiday Inn