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16 - 21 of 778 reviews
Reviewed May 17, 2020 via mobile

Our room was OK but from the moment of arrival we did not feel comfortable. Many people hanging around with nothing to do and no apparent connection to the hotel. Our instinct of it not being safe was confirmed at about 3:30 in the morning when all hell broke loose on our floor. People banging on doors and yelling obscenities and racial slurs for well over an hour. When I asked front desk for an extension in the morning she bluntly stated that if I was there after 12 pm, I would be charged another day. No apologies or concern expressed. On the way out, several clients were milling around the front door. Will not return. If you decide to try this motel, do so with caution. Again, the room was quite nice with the exception of a bathtub that did not not look inviting.

Date of stay: May 2020
Trip type: Traveled as a couple
Thank suebruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymontwest, General Manager at Baymont by Wyndham Kalamazoo, responded to this reviewResponded May 20, 2020

Thank you for taking the time to tell us about your experience at Baymont by Wyndham Kalamazoo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your feedback is very important to us, and I am saddened to hear that your stay with us wasn't exceptional. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,
Kaitlynn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2020 via mobile

Bathroom wasn't that clean. Staff wasn't at desk at night. Loud kids playing on door. Didn't have Clean cover was hair in my bed and stains on the towels. Window opens which is a hazard for kids. Woww

Date of stay: March 2020
Trip type: Traveled as a couple
Thank jbE2363VP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont K, Front Office Manager at Baymont by Wyndham Kalamazoo, responded to this reviewResponded April 18, 2020

Dear jbE2363VP,

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2020

I booked this room from Hotwire while on a trip scouting out a place to live. This hotel satisfied all of my needs. I enjoyed the breakfast, the mini fridge, the staff was friendly and courteous. The bed was comfy and the location is convenient for jumping on the interstate.

Date of stay: March 2020
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Review collected in partnership with this hotel
Thank fastball35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont K, Front Office Manager at Baymont by Wyndham Kalamazoo, responded to this reviewResponded April 18, 2020

Dear Fastball35,

On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at Baymont Inn & Suites Kalamazoo.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.


Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Baymont Inn & Suites Kalamazoo and we hope you choose to create more memories here whenever your travels bring you back to Kalamazoo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2020

Entertainment was close by. Good resturants were close by. Need to spend a few more minutes making sure the elevator floors are clean. That everything is working inside the room. Beds definely need to be made more comfortable.

Date of stay: March 2020
    • Value
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Review collected in partnership with this hotel
Thank howardcastell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont K, Front Office Manager at Baymont by Wyndham Kalamazoo, responded to this reviewResponded April 18, 2020

Dear Howardcastell,

Thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities. We would love for you to stay with us again since we are now under new management. Thank you again for your honesty and the opportunity to improve our hotel!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2020

was a very pleasant stay. the room was clean. the tv worked great. check in / check out was fast and easy. the employees were very courteous and helpful. the room was in great shape and very clean. everything was satisfactory.

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pinkyfloyd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont K, Front Office Manager at Baymont by Wyndham Kalamazoo, responded to this reviewResponded April 18, 2020

Dear Pinkyfloyd1,

We are so happy to hear you had such a wonderful experience! Thank you so much for staying with us at Baymont Inn & Suites Kalamazoo, and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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