We checked in with a large group of parents/daughters. They knew we were checking in but, didnt have enough desk clerks on hand so we waited a half hour in line to check in. I was not overly upset but regular hotel patrons who were trying to check in were.
Upon checking in our desk clerk forgot to give me my breakfast voucher. I didn't realize this until I got up into my room. Went back down and asked the other desk clerk for our voucher explained the other desk clerk forgot. She kept saying she would have to wait to speak to the other girl who was on break. Ask her what? I said she forgot and I wasn't trying to get two vouchers. She made me feel like she didnt believe me. Oh it wasn't that she said. She just needed to check. Basically I felt I was treated like I was trying to scam another voucher from them. Later on I called down and asked about getting my voucher and she said oh yes she asked the other desk clerk and she admitted she had forgotten and would now send it up. So, yes she didn't trust me. Nice way to treat your hotel guest.
The room was clean and pillows nice. Bathroom clean. Heater very noisy on and off all night long. Walls are paper thin. You can hear everything in the rooms next to you. So if your next to loud people forget it no sleep for you.
Breakfast was very underwhelming for what they charge. Need more variety.
- Official Description (provided by the hotel):
- The recently renovated Four Points by Sheraton Kalamazoo offers spacious guest rooms conveniently located near Western Michigan University, Wings Stadium, the Bittersweet Ski Area, and the airport. ... more less
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- Also Known As:
- Clarion Hotel Kalamazoo
- Kalamazoo Clarion
- Clarion Kalamazoo