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Radisson Plaza Hotel at Kalamazoo Center
Ranked #2 of 31 Hotels in Kalamazoo
Certificate of Excellence
Reviewed August 29, 2014

Travis in check in was exceptionally quick to resolve our problem when our room was not ready at check in. He was sure to find a new room and assist us with an additional perk and covered our parking for the evening. We also were able to use the hotel shuttle to bring us to/from dinner at Henderson Castle so we didn't have to worry about driving. Rooms were clean and fresh. Bathrooms were tight, but enough space for what was needed. I was also pleased there was water in the fridge and I don't believe I had to pay $4 for each bottle (like other hotels) that I drank as I haven't noticed that we were charged for it. Nice place. Pricey without any discounts on the weekend, but in the heart of the city.

  • Stayed: August 2014, traveled as a couple
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Review collected in partnership with Radisson Hotels
Thank Tera W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 3, 2014

Dear Tera,

We are so glad that you were able to experience that fabulous customer service that we pride our hotel on! Travis is truly an asset to our hotel.

We are glad that you were able to enjoy so many of the small amenities that our hotel offers, and hope that you will come bad visit again to try out more of what we have to offer. We have four fabulous in house restaurants as well as our full service fitness club, spa and salon, and two fantastic retail stores. We would love to be your home away from home in Kalamazoo!

We hope to see you again soon,

Amber, Radisson Concierge

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1,648 - 1,654 of 1,957 reviews

Reviewed August 29, 2014

Hotel staff has very good customer service attitudes Meeting rooms may need a bit of refresh, but otherwise good. The parking structure overpass was being worked so had to either valet or park and walk across the city street to the hotel.

  • Stayed: August 2014, traveled on business
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Review collected in partnership with Radisson Hotels
Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 3, 2014

Dear Craig,

we are so glad you got to experience the great customer service we pride ourselves on here in Kalamazoo! The skywalk renovation with the installation of the new ADA ramp will be completed shortly, and will make it even easier for our guests to enter and exit the parking structure and hotel.

We hope you will come and see us again soon to check our the completed project! We look forward to your next visit,

Amber, Radisson Concierge

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Reviewed August 28, 2014

I have been to Kalamazoo three times, so I haven't stayed in a lot of hotels there, but the Radisson was definitely the nicest place I've stayed in during any of my visits. It's right in the center of town, so you've got a great location. They have a parking garage, and you can come and go using your room key, which is pretty nice. My room was in great condition, the wi-fi worked great, everywhere I went in the hotel it was spotlessly clean, and the staff I interacted with were courteous and helpful. There are some shops right in the lobby level of the hotel, and the lower level has conference space. They've pretty much got you covered.

  • Stayed: August 2014, traveled on business
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Thank prch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 3, 2014

Dear PRCH,

We are so glad you enjoyed a wonderful experience here in Kalamazoo! We have plenty of wonderful amenities in the hotel including spa and salon, retail shopping, Starbucks coffee, and four fantastic restaurants; but as you mentioned we are also in the heart of downtown, and surrounded by many options for shopping, music and art, and local restaurants and breweries.

We hope you will come stay with us again on your next trip to Kalamazoo, and utilize the knowledge of our concierge team to help guide you to even more fun experiences in our hotel and city!

We look forward to seeing you again soon,

Amber, Radisson Concierge

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Reviewed August 28, 2014

First time ever at a Radisson and was very pleased with everything. Burdicks bar was a fun place to hang out after dinner one night. Wish I was there longer to experience the other restaurants they had.

  • Stayed: August 2014, traveled on business
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Review collected in partnership with Radisson Hotels
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 3, 2014

Dear Mark M,

We are so glad you enjoyed your time here with us in Kalamazoo! We are thrilled you were able to enjoy our Old Burdicks restaurant, which was recently renovated and has an exciting new menu!

We hope you will come visit us again soon, and try either Webster's, our fine dining steak house, or Zazio's our modern Italian restaurant which offers a chef's table dining experience and hand made pastas!

We look forward to seeing you again soon,

Amber, Radisson Concierge

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Reviewed August 27, 2014

this was my second stay at the Radisson for Buisness. The room was clean and comfortable. The bathroom for the king size room was much smaller than the double queen room but over all was good. Recommend Zazios and the breakfast at Burdicks.

  • Stayed: August 2014, traveled on business
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Review collected in partnership with Radisson Hotels
Thank Melissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 3, 2014

Dear Melissa,

We are thrilled to hear that you enjoyed your stay here at the Radisson, and we able to enjoy meals at both Burdick's for Breakfast, and Zazios, our modern Italian restaurant.

On your next visit, we hope you will try our our Burdick's Bar and Grill which was recently renovated, or Webster's our fine dining steak house! We are true 'foodie's here at the Kalamazoo Radisson, and hope to WOW you with our selections again!

We look forward to seeing you again soon,

Amber, Radisson Concierge

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Reviewed August 26, 2014

The Radisson in Kalamazoo, MI is Clean, Comfortable, in a great Location with very fair guest room rates. Several choices for food and beverage as well as shops. The Staff is friendly. Easy covered parking. If in Kalamazoo - the Radisson is the place to stay.

  • Stayed: August 2014, traveled with friends
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Review collected in partnership with Radisson Hotels
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 3, 2014

Dear Lisa

We are thrilled to hear that you enjoyed your stay with us here in Kalamazoo! We hope you will come visit us again soon, and try another one of our fantastic restaurants, or perhaps book one of our rooming packages that offer additional amenities like complimentary parking, or breakfast for a buck.

We would love to be your home away from home here in Southwest Michigan!

We look forward to seeing you again soon,

Amber, Radisson Concierge

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Reviewed August 26, 2014

Radisson is a nice hotel but they have got to step it up with the front desk staff. There's a thing called "customer service". All I'm asking for is a polite greeting and a smile. We didn't get either.

  • Stayed: July 2014, traveled as a couple
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Review collected in partnership with Radisson Hotels
Thank Caroline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber A, Concierge at Radisson Plaza Hotel at Kalamazoo Center, responded to this reviewResponded September 3, 2014

Dear Caroline,

We are so sorry to hear that you we not able to enjoy the warm welcome and fantastic customer service that we pride ourselves on here in Kalamazoo.

We do appreciate you taking the time to leave us honest feedback, so that we can move towards providing better guest experiences over all. If you would like to discuss your stay here with one of our managers, please give us a call at the hotel.

We would love to hear from you, and hope to be able to offer you a better experience in the future!

Amber, Radisson Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Plaza Hotel at Kalamazoo Center

Address: 100 W Michigan Ave, Kalamazoo, MI 49007-3963
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Kalamazoo
#3 Romantic Hotel in Kalamazoo
#3 Family Hotel in Kalamazoo
Price Range: $162 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Radisson Plaza Hotel at Kalamazoo Center 3.5*
Number of rooms: 340
Official Description (provided by the hotel):
Welcome to the Radisson Plaza Hotel & Suites of Kalamazoo-winner of the Radisson Hotel of the Year award for 2013! Our highest priority is the comfort of our guests. We deliver the highest quality in lodging, dining, shopping, fitness and spa. We want create an amazing experience and be your "10"! Please let us know how we can best host you. ... more   less 
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Also Known As:
Radisson Plaza Hotel At Kalamazoo Kalamazoo
Radisson Kalamazoo
Kalamazoo Radisson
Radisson Plaza Hotel Kalamazoo Center

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