I called to book a concierge lever jacuzzi suite, for my fiance and I. The lady that I spoke with told me that they didn't have any available but she could give me one a room identical on the 8th floor, which is right below concierge the level, and give us access to the 9th floor. So we settled and decided to book that room. (Instead of going to the J.W. in Grand Rapids)
When we pulled up the valet promptly came out to park our car, however we were under the impression that valet was complimentary when you stayed on the concierge level. (Which we would have obviously done if we could have.) After having the conversation with the valet, which was very uncomfortable to say the least. We decided to just park ourselves, I personally didn't feel comfortable with him driving our car. You have to pay 15 to park in the ramp anyway, so 20 wasn't really unreasonable, if you were to pay for valet.
When we checked, we were not given the room we were promised.. we ended up being on the 6th floor, instead of the 8th. Which was disappointing for me, I would have liked to have a better, view of the city. We decided not to make a big deal out of it, simply because we were there to relax, and enjoy ourselves..
I do have to say that the renovations did look amazing, the lobby was beautiful. The front desk was very open, and made it feel more personal. We were both looking around, admiring everything that had been done. (This was my first visit, but my finance has stayed pre-reno.)
Everything was very clean, and tidy. Which was very nice, everything felt very brand new. Our room was amazing, very spacious. However our shower leaked awfully, it leaked all the way our of the shower area into the closet outside of the door and it wasn't just because the shower door wouldn't shut all the way.. it was leaking between the metal and the wall, and whoever did the caulking on the drain in the shower, must have been a first timer. (When we checked out we informed the guy at the front desk about the leak, and he didn't seem to concerned, so we didn't bother mentioning anything else. He just said that he would mention it to maintenance
We went down to the lobby about 1am. Obviously we knew that everything was closed, we just wanted to look around, and see the shops, and the spa.. and the rest of the renovations. We also were considering Breakfast at Burdicks, so we wanted to peak at it. But unfortunately the guy at the front desk made us feel extremely uncomfortable. When we went down the escalator he walked over the rail and watched us the entire time as we were walking around.. and when we came back upstairs to peek at Idun he walked over to the escalators an watched us. Then he continued to watch us as we got onto the elevator to go back up to our room, since we were obviously not welcome in the lobby.
We decided to order room service instead of going to Websters. Which was a huge mistake The room service is actually made by Burdicks, not the Radisson. Which explains why it wasn't very good. My fiance had the ribs, which were good... and we had wings as an app, which were also good.. but I had the NY strip, and it was very bland.. and not cooked how I requested. Also the green beans that came with my dinner were awful. No flavor at all. We later ordered desert... the only thing there was to choose from, brownie ala mode. The Brownie was hard as a rock. I seriously couldn't hardly eat it. So if you can, stay away from room service.
So.. over all our stay was nice. It was fun to see everything while it was new. But I just wish that we would have been made to feel a little bit more comfortable. And which the exception of the lady who worked in the concierge lounge, the service could have been wayyyy better. I def think I will choose the J.W next time, sadly. =[
- Official Description (provided by the hotel):
- Welcome to the Radisson Plaza Hotel & Suites of Kalamazoo-winner of the Radisson Hotel of the Year award for 2013! Our highest priority is the comfort of our guests. We deliver the highest quality in lodging, dining, shopping, fitness and spa. We want create an amazing experience and be your "10"! Please let us know how we can best host you. ... more less
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- Also Known As:
- Radisson Plaza Hotel At Kalamazoo Kalamazoo
- Radisson Kalamazoo
- Kalamazoo Radisson
- Radisson Plaza Hotel Kalamazoo Center