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“Nice Visit”
Review of Steak 'n Shake

Steak 'n Shake
Ranked #186 of 341 Restaurants in Kalamazoo
Cuisines: American, Fast Food
More restaurant details
Restaurant details
Dining options: Late Night, Takeout
Description: Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Rochester, Michigan
Level 6 Contributor
137 reviews
86 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Nice Visit”
Reviewed July 18, 2014

We were the only customers in there on a Sunday morning!!! Server admitted he didn't normally work breakfast so he wasn't totally sure on the menu items. I ordered a biscuit with bacon and egg...I received sausage and egg! Food took a long time - especially since we were the only ones in there. But..the food was good. Restaurant cleanliness was a little poor--paper towels overflowing in bathroom, floors were dirty. Lots of servers just standing around that could have been doing additional jobs.

Visited July 2014
Helpful?
Thank traveler201047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 reviews from our community

Visitor rating
    4
    6
    3
    3
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Plainwell, Michigan
Level 3 Contributor
20 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Steak and Shake”
Reviewed June 18, 2014

As usual the food was good but the wait to get order taken and to pay bill was long. Had a line to wait and no one acknowledged us. Maybe try Drive-thru next time.

Visited February 2014
Helpful?
Thank ALouden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level 6 Contributor
240 reviews
184 restaurant reviews
common_n_restaurant_reviews_1bd8 131 helpful votes
“NEVER AGAIN! Not to any steak n shake NASTY EXPERIENCE”
Reviewed October 21, 2013

The waitress was late in taking our order. When she did..they were out of the Monthly Special burger-according to her they were out of both bacon and horseradish. My son settled for the Oktoberfest burger. Another 15 minutes went by, she came back and stated they were out of THAT burger. To summarize, after 40 minutes we were finally served 2 burgers and fries. SADLY, they were greasy, the meat crumbled all over-genuine gut burgers yes? The waitress later asked how everything was to which my son replied "it's o.k.". She responded with "Do you like Halloween?" and took out a fountain pen shaped like a needle with the inker portion removed, and swiftly jabbed my son in his left arm. I COULD NOT BELIEVE IT! THIS WAS SO SURREALISTIC, SO CRAZY. She saw the shocked look on our faces and said she was just trying to make us happy, she had done it to a co worker earlier in the evening and they thought it was funny. I honestly don't know why we sat to finish our burger (but not those limp oily fries) except for the fact that we had been driving for 3 hours and still had a long trek to go. This entire episode was unforgivable starting with being "out" of their specials (NEVER EVER does a restaurant fail to have its specials) and then this sick behaviour. At check out, a woman was talking on the phone. The manager finally came up to the cash register to take my son's $ and asked how everything was. I said "It was AWFUL!!" . Since we needed to be on the road AND had already been delayed by almost an hour we couldn't detail the experience with him. However, as poorly as his staff conducted themselves, it would be hard to imagine that he was capable of training them properly .

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank marjieP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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