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“Will stay again next year” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson, Kalamazoo

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Country Inn & Suites By Carlson, Kalamazoo
Ranked #16 of 31 Hotels in Kalamazoo
Hudson, Michigan
Level Contributor
3 reviews
“Will stay again next year”
4 of 5 bubbles Reviewed January 13, 2014

Like a previous reviewer, I booked this room through Priceline not knowing which hotel I would get. After finding out and reading other reviews, I was a bit worried (since the hotel we got last year was terrible). I was delightfully surprised. The rooms and common areas were very clean (wore white socks around the room and they stayed clean). The staff was friendly and very helpful. The room had everything one could ask for: (2) beds, pull-out sofa bed, TV, coffee maker, frig, microwave, desk with chair and (2) armchairs, iron and ironing board. It was not fancy, but nice. The beds were very comfortable. The breakfast had hot waffles, eggs and sausage and cold cereal, fresh fruit, rolls and a nice choice of juices and coffee. I didn't see the pool, but my husband did and he said it was nice. Overall, we had an excellent experience and plan to stay here next year when we return for Kalamazoo Beer Week.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Judy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harry P, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, February 28, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that we exceeded your expectations. We are glad to read that you enjoyed the cleanliness of our rooms, the complimentary breakfast and your treatment by our staff. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
    60
    64
    42
    31
    36
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Grand Rapids, Michigan
1 review
5 of 5 bubbles Reviewed December 16, 2013

I booked through an Expedia deal. The hotel was nice and clean. The front desk person was very professional and polite. The beds were comfortable and breakfast was good. I would definitely stay at this hotel again and would recommend it to others.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SwanMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harry P, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, February 28, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
116 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 bubbles Reviewed December 3, 2013

Average hotel. Nothing spectacular or outstanding. Ask for a room close to front if you don't want to make the loooong walk from the back of the hotel. Breakfast room small but the food offerings are adequate. Beds are comfortable.

We were with the kids' sports team and had to stay here. If it were up to me I'd stay somewhere else.

Room Tip: Long walk to rooms in back
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Pezzler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Huron, Michigan
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed August 28, 2013

Stay somewhere else if you can.Manager was rude. Food was gross. Room was not clean. Looked like bathtub hadnt been cleaned in years. Had the worse yellow ring around it Toilet was filth.Had to ask front desk for housekeeping which had left so we had to clean our own bathroom. Worst stay of my life. Will not stay with them again.

  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ADRIANNESPREWELL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harry P, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, August 30, 2013
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kalamazoo hotels

Troy, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

I reserved this hotel through Priceline without knowing which 21/2 star hotel I was getting. once I got the hotel name I looked it up on Trip advisor, needless to say I was worried after reading some of the reviews. My experience at this hotel was fantastic. it started with front desk staff, I believe her name was Caren. she was very friendly and checked us in promptly, once we got to the room, we found out that there was 1 bed for all for of us, I went back and talked to Caren, she looked up my reservation and informed me that Price line only guaranties a room for 2 people. she checked availability and moved us to a 2 bed room with a smile. five minutes after checking in we received a call asking us if we were satisfied with the room. The room was spacious and clean, the bath room was on the small side but very clean. still worried about the reviews I saw here, I checked the bedding carefully, every thing was clean. mind you the hotel is an older structure but it was very well kept. Ah the cookies, the family couldn't get enough of them. when my wife came out for a second, they were all gone. the staff told her that the will make some more for her and they did. the staff were excellent, every one we met made a point of asking us how is our stay and if they can assist us with anything. it was clear that customer service was stressed to them and that they bought into it.
the Pool area was large and well kept also. breakfast was your average hotel breakfast, service however was great. we will be back to Kalamazoo to visit my daughter at college soon and we are defiantly staying here again. for an older 21/2 star hotel they act like a 4 star establishment. Thanks for great service

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Georgeawwad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harry P, General Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, August 30, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the fresh baked cookies and indoor pool. We are also thrilled to read that you appreciated the service of our staff. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed July 31, 2013

We stayed here with a team of 12 boys. Overall the hotel was great for what e needed with a large group and just down the street from the ball parks. I however would not have stayed had we not been with a large group of people. The hotel, for being a Country Inn and Suites was rather out dated and dirty. It has to be the worst one I he stayed in yet around the country and I love the Country Inn and Suites chain. It is very dark and dingy in the halls, the carpets are filthy (black bottom socks are not a good thing when they start out white in your room). The in lobby area is pristine but once you leave to the rooms it isn't al it should be. Our first night it was extremely hot and no A/Cs were on in an rooms when we checked in, makes it miserable to try and catch them up (86 degrees in a room is a killer). Our room had a constant A/C leak, from the very first night we were here the bedroom floor was always wet. On the third day I had the window open to try and dry it up and the maintenance man scolded me for having both the window open and the A/C running as that was the cause....afraid not! We would find bugs on the floor and in the bed and the counter when we checked in was filthy and slimy, had to wash it to use. The staff was very friendly and helpful most of the time and very tolerant of the crowd we had in the breakfast area while eating lunches and snacks but that couldn't make up for the dingy atmosphere in the hotel. Need to update and a good cleaning before I would ever try this hotel again!

  • Stayed July 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank sawnjaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harry P, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review, August 5, 2013
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee, Florida
Level Contributor
104 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed July 1, 2013

We had a pleasant stay of two nights. When we walked in the room it was very musty, but it was hot and the AC had been shut off (just like my home after a couple weeks of vacation with the AC temp turned up, it gets musty!). They called us shortly after we checked in (NEVER had that happen before) and we said it was musty. We had "settled in" already so were not interested in another room. I asked for someone to spray some freshener. They sent someone right away and she cheerily sprayed. It still smelled slightly musty the whole two nights. The first morning's breakfast was crowded due to a boys baseball team and some other families with small children. Did see the tub of yogurt mentioned in earlier reviews (really?). Disposable serviceware was used, but the help kept up with the crowd. The next morning, REAL serviceware and no crowd (yeah). We liked the room and the location was great as we were there for the Air Zoo. Need to overhaul the bathroom of room 137: chunk of drywall lose above tub surround, shower does NOT fully engage (still comes out of tub spout), shower head is loose and not attached to stud (familiar with this problem with old house), collar on shower head is loose, tub faucet is "crooked" and tub water backs up as you shower (slow drain). Mirror and lights looked newer but toilet no longer had original lid (plastic replacement did not fit) and flushed funny. Older building, but stay was ok.

Room Tip: If it's already musty smelling, ask for another room.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Becky D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Kalamazoo

Property: Country Inn & Suites By Carlson, Kalamazoo
Address: 1912 E Kilgore Service Rd, Kalamazoo, MI 49002-1732
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 31 Hotels in Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Kalamazoo 3*
Number of rooms: 79
Official Description (provided by the hotel):
At the Country Inn & Suites By Carlson Kalamazoo we try to provide all the comforts and conveniences of home. In-room coffee brewers, refrigerators and microwaves in every room, free wireless Internet, and a newspaper to start your day, we have all the little things you need, just right for you. All of our guests receive a Complimentary Continental Breakfast. Our breakfast offers an array of items including but not limited to hot items such as; Belgium waffles, breakfast meats, eggs, french toast, biscuits and gravy and oatmeal. We also provide a spread of served cold items that are enjoyable even while on the go. This includes; fresh fruit, cereal, yogurt, muffins, doughnuts, bagels and cream cheese. Cold beverages such as juice and milk are available during breakfast hours only while hot items such as coffee and assorted teas are available to guests around the clock. ... more   less 
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Also Known As:
Country Inn Kalamazoo
Kalamazoo Country Inn

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