I had cancelled my reservations the day before because of weather. I then decided to leave that same day to avoid the weather and called back to get reservation talked with Craig who was glad that I deciced to come. Seemed very concerned that i arrived safely. and during my stay had an issue with the Wifi card and they ran it up to my room. which I didn't expect . I would have walked down for it but, Craig again was taallready taking it to my room when I came out of it. I will definitely stay there again.