I've stayed at this Red Roof annually for several years, when attending a nearby event. It's getting a little more seedy every year.
Back in early January I had reserved an accessible room for my May stay, as it was essential to have a ground floor room (knee injury). When I checked in I was assigned a second floor room. Fortunately this was changed when I told her I HAD to have a ground floor room, and showed my reservation printout, which plainly indicated my reservation for an accessible room, made nearly five months earlier. I still wanted an accessible room, but was told there were none available.
The air conditioner was not working properly when I checked in, and after several staff looked at it, I was told to report it if it still was not good in the morning. Of course it was not. I reported it, and was told it'd be fixed while I was away for the day. When I returned at the end of the day it wasn't even on. I turned it on and went out to dinner. When I came back it was off again, and I couldn't get it to come on this time. Called front desk again, the woman came down and removed the casing and pushed a button and it worked. Why couldn't anybody else figure this out for the first 24 hours? The first night, one staff member even suggested I put a gate across the doorway and leave my door open!
There are water stains on the walls and the door had a lot of marks on it, like somebody tried to kick it in once or something.
There seem to be a lot of long-term people living there.
The bed was never made, which is a pet peeve of mine.
On the plus side, the staff were all very nice, and this is an excellent location for my event, and there is a lot of nice grassy area to walk dogs.
I just wish they'd put a little money into spucing the place up a little, and replace those old air conditioners, which one of the staff did comment need replacing.
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- Also Known As:
- Red Roof Inn Kalamazoo
- Kalamazoo Red Roof Inn