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“Great Service” 4 of 5 stars
Review of Holiday Inn Express & Suites Kalamazoo

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Holiday Inn Express & Suites Kalamazoo
2.5 of 5 Hotel   |   3630 East Cork Street, Kalamazoo, MI 49001   |  
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Ranked #5 of 32 Hotels in Kalamazoo
Certificate of Excellence
Decatur, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Service”
4 of 5 stars Reviewed January 11, 2013

I have stayed at this location several times and always receive the best service. The staff is always very friendly, and helpful...especially Angel and Abbey. The rooms are in pretty good condition for an older location. The breakfast area is always kept clean and the breakfast is good. I travel a lot for business (2 to 4 nights per week) so I stay in a lot of hotels to compare it to.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Plat_Ron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review, January 14, 2013
Many thanks for boasting about us on TripAdvisor! The staff here really do work hard to go above and beyond for every guest every day. We take pride in what we do and your review is truly appreciated more than you may know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 reviews from our community

Traveler rating
    67
    54
    17
    9
    8
See reviews for
48
24
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52
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Racine
Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed December 12, 2012

Front desk staff were very pleasant and while careful not to endorse, did help with giving us a menu for the restaurant in the adjacent hotel. Breakfast is really so/so, I've had much better at other Holiday Inn Express hotels. Convenient on/off the highway so would stay again but only because of that.

Room Tip: Try to get on the side not facing the highway.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ShirlLRacine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review, January 14, 2013
We thank you for your input and for taking the time to post this review. We are making improvements every day and it is the valued feedback from the guest that helps us the most. We look forward to being able to accommodate you on your next trip to Kalamazoo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macomb, Michigan
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed December 2, 2012

The staff was very pleasant and the room was okay. However, the internet went down around 10:00 PM on the night I was there and I checked out around 8:15 AM the next morning and it still wasn't available. I needed the access so this was very inconvenient. I'm sure the front desk was called numerous times and was unable to provide an explanation or a timeline on when it would be back on line.

In addition, I received a recommendation for a restaurant, Bennucci's Chicago Oven & Grill, that was okay at best although they honored the 10% discount for the Holiday Inn Express referral.

Room Tip: If you have to use the internet for business I'd check out other hotels.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nicholas__T54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review, December 6, 2012
Thank you for submitting a review on TripAdvisor. The hotel was made aware of the internet situation around 8pm on the evening of your reservation. It turned out that the power supply to our wireless access points had fried. We had a replacement overnighted to us and had the internet up and running the following morning around 10am. I know that this did not help in your particular situation, however, I sincerely hope that you will return knowing that the issue has been fixed. Again, thank you for the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 30, 2012

the cheap construction of the building results in street noise and sounds from other guest rooms. Breakfast is typical mid-western fare, go early if you want bacon. Prices seem to vary considerably - when I stayed an extra night the rate went up about $10 from the previous night which I had booked on Orbitz. If you have to stay on the east side of Kalamazoo, this is an acceptable, if not outstanding, option.

Room Tip: The Sprinkle Road side is probably slightly quieter than the rooms closed to the freeway.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review, December 6, 2012
Thank you for taking the time to share you feedback on TripAdvisor. We appreciate all constructive criticism and do our best to improve based upon it. Once again, thank you for your valued opinion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield Hills, Michigan, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 17, 2012

First time at Holiday Inn Express, usually stay at Hampton Inn or other Hilton Brands. One disappointment after another:

1. Second night, the cooling system by the window would not come on no matter what I tried. It finally turned itself on at 3 am and then I woke up freezing (since I had turned it to High cool). It worked the first night.

2. Beds not real comfortable...

3. The card showing the TV channels is very out of date. There are like 100 channels but impossible to find what you want.

4. The treadmills look like collector's items. (from the 70s?). Worse, when running, the belt periodically catches and you lunge forward a bit. I had to use it since it was raining out...I had to run at a slow speed to be safe. Also, the treadmill makes such a horrid sqeaking noises that you can't hear the TV even when the TV is on max volume (100).

5. No lids for coffee cups at breakfast - so can't get a refill for the drive to work.

6. The internet card says to connect to "Holiday Inn Express On-Wifi" network - except there are like 6 different versions of this Holday Inn Express on-wifi-1, 2, 3.....etc. Most do not work (no internet connection). You have to try one after another to find one that will connect to the Internet.

7. Awakened every morning by the thumping on the ceiling from the person walking in the room above me at 5:30 am.

so....not a disaster....just a bunch of annoying things many of which could be corrected with a tiny bit of concern for customer experience.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review, October 19, 2012
Thank you for sharing the constructive feedback. I have taken note of all your concerns and improvements are being made. For any future stays or prospective guests reading this review I would like to address a few of your concerns now.

We do have lids for our coffee cups. They are located to the right of the coffee station and in front of the coffee cups. I sincerely apologize if the lids were not there when you departed.

Also, we do have 6 different access points throughout the hotel. One at each end of the hall on every floor. This is to ensure that every room will have at least one access point with high connectivity. Therefore, depending on where your room was located would explain why some of the wifi connections you used did not have a very strong signal or work at all.

Next, you will be happy to know that the treadmills are in the process of being replaced, as are the in room TV Channel lists.

Once again, thank you for your valued feedback. We do have high concern for customer experience here. The guest comfort & satisfaction are our top priorities.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
178 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed October 10, 2012

Angel was there every day and did a great job at the front desk. I called her for my wake up in the evening and she was there when I checked out. Breakfast bar excellent clean, well organized and taken care of. Pool looked to be very nice.

Room Tip: Had a first floor corner room parked right outside the door.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Greg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review, October 12, 2012
I appreciate that you took the time to review how great Angel at the front desk was! She will be receiving an incentive for having her name mentioned. Also, I am very happy to hear that you enjoyed breakfast. The employees here truly love customer service and it is always lovely to read acknowledgement of a job well done! Thanks again and we look forward to accommodating you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, Michigan
Level Contributor
411 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 stars Reviewed October 6, 2012

The hotel was clean. The staff was friendly. The breakfast was good (didn't seem like a lot of choices) Rooms were clean no issues except tub had a few chips in it, No whirl pool, but has a nice pool area. Exercise area looked clean and saw people using equipment.

Room Tip: Ask for upper level. A little noisey on first floor
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank PhoenisSunDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review, October 9, 2012
It means so much to us that you took the time to comment on the consistency of our Brand! A huge thank you from the staff in Kalamazoo! We work very hard to ensure all of our guest have the same experience at every Holiday Inn Express and your review reassures us that we are doing our part!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Kalamazoo

Property: Holiday Inn Express & Suites Kalamazoo
Address: 3630 East Cork Street, Kalamazoo, MI 49001
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Kalamazoo
#9 Business Hotel in Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Kalamazoo 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
We are only minutes from downtown, K-Wings Stadium, Kalamazoo County Expo Center and Fairgrounds as well as the awesome full-motion flight simulators at the Kalamazoo Air Zoo. All our guests enjoy our complimentary Express Start Breakfast. Enjoy warm buttermilk biscuits, one fluffy egg selection, sizzling meat selections, and our trademark mouth-watering cinnamon rolls. Don't forget our one of a kind pancake machine and multiple healthy start options such as yogurt and oatmeal. Our spacious guest rooms feature access to Charter Cable with many HD channels including HBO for your viewing pleasure. We offer free and fast Internet as well as 24 hour access to our business center. Businesses near hotel: Eaton, Consumers Energy, Stryker, Pfizer, as well as Bronson and Borgess Medical Centers. Attractions near hotel: Firekeeper's Casino, The Miller Auditorium, The Crossroads Mall, Kalamazoo County Fairgrounds, Air Zoo, Kalamazoo Institute of the Arts, Kalamazoo Valley Museum, Kalamazoo College and Western Michigan University. Stay Smart at the Holiday Inn Express Hotel & Suites in Kalamazoo. ... more   less 
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Also Known As:
Holiday Inn Express Kalamazoo Hotel Kalamazoo
Holiday Inn Kalamazoo
Kalamazoo Holiday Inn

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