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Holiday Inn Express & Suites Kalamazoo
Ranked #10 of 31 Hotels in Kalamazoo
Certificate of Excellence
Reviewed September 3, 2012

After the second night at the hotel I awoke with what appreared to be bug bites on my mid section and back. I mentioned it to my wife and she immediately said that she had killed a large bug crawling on her forehead in the night that she had saved on a towel she used to wipe it off with. She proceeded to show me the bug and it looked VERY similar to a bed bug. We took photos of the bug and bites and then proceeded to the front desk. Upon arrival I informed the front desk manager that we had a bug from our bed in room 216, which my wife brought still on the towel, and I raised my shirtI showing the bites on my lower left back. The front desk manager collected the bug and I photographed it next to a magnetic room key to represent scale. Initialy, the front desk manager, Angel, stated that she needed to contact her manager. She had one of the cleaning crew personnel look at the bug. They were all very quick to state that no one could be sure it was a bed bug. Clearly they had been coached previously to deny any possibility of infestations. Angel asked that we return after she had an opportunity to speak to her General Manager. My wife and I returned to the room to pack out and do a little closer inspection of the bed. I found what appeared to be two additional bugs, smaller than the first, attached to the matress cover pad on my side of the bed. I collected these in a cup to take back to the front desk manager. After completing the pack out we returned to the front desk. I presented the additional bugs to the front desk manager. The front desk manager, Angel, was appolgetic and stated that the room would be closed for inspection and possible treatment. I told her that the hotel should inform the guests of the large wedding party we were staying with because of risk to familes and small children. The hotel was accomodating to my wife and I and Angel was professional. Angel stated that someone from management would call us when they (upper management) had a positive identity on what the bugs were. Unless the bugs are sent to a specialists I am unsure how this can be confirmed professionaly and that does not ease my mind as to the bites and possible illnesses or infections they may cause. I would not recommend this hotel for a stay and it is unlikely that my wife and I will stay at a Holiday Inn Express again. I am also not convinced that other guests have/had been informed.

  • Stayed: September 2012
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3  Thank TwoTree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this reviewResponded September 19, 2012

Thank you for your feedback during your recent stay with us. We take pride in providing exceptional service and comfortable accommodations to all of our guests, and I apologize that your stay fell short of those expectations. As part of our commitment to provide our guests with a clean and safe hotel room, not only did we compensate you for the situation by taking care of your two night stay but we also have several safeguards in place to prevent insects from assailing our guests. The entire hotel, including guest rooms, lobby, breakfast area, and back of house receives routine preventative measures by a professional pest control company. Additionally, we have in place a comprehensive training program to teach all of our housekeeping staff how to spot the signs of insect presence in any of our rooms. Upon receipt of your complaint, we immediately shut down your room for further inspection by a licensed pest control professional. Most reports of bed bug infestations, while well-intentioned, do not yield any signs of an actual infestation. Per our policy, we shut down your room for percautionary treatment. We also had the canine unit come in and inspect the rooms adjacent to your room, both above and below your room as well as spot checked multiple other rooms throughout the hotel. The canine inspection did not find any signs of bed bug infestation, and we will gladly share this report with you or anyone if requested.

Again, we apologize for the inconvenience you suffered during your stay due to this incident and because of our sincere commitment to the Hospitality Promise, we took care of the charges for the two nights you stayed with us. Thank you for your feedback. It is appreciated.

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157 - 163 of 203 reviews

Reviewed August 29, 2012

She was very kind and helpful from the beginning. We later had a problem with the sheets needing to be changed. I called the front desk and explained my situation to Angie and not 5 minutes later she was at the door with ALL fresh linens for the bed. She had that bed made in 5 minutes, even to my Mothers satisfaction. She smiled all the way through the process and is a GREAT asset to your staff. Kudos to you for having such a fine young woman to work for you.

  • Stayed: August 2012, traveled with family
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1  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this reviewResponded September 5, 2012

Thank you very much for expressing your thoughts on TripAdvisor. I have shared this review with staff and have made sure the employee mentioned has received praise for a job well done! Thanks once again and we look forward to accommodating you and your mother for any future stays to Kalamazoo.

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Reviewed August 24, 2012 via mobile

Néeded a place to stay off interstate and a room was available. We stay approximately at 6 hotels a year and this was probably the most unkept hotel, at least in the rooms. Dirty light switch, hair dryer, shower head, needs to be dusted, and saw mattresses are dirty when checking for bugs. No bugs - so we stayed. I cleaned the shower and light switches.

  • Stayed: August 2012
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1  Thank amylapoin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this reviewResponded August 31, 2012

Thank you for taking the time to share your concerns with us. We take great pride in making sure our hotel is clean, comfortable and that our guests can relax as well as be themselves and feel at home. Your feedback has been shared with the Executive housekeepers and the issues will be taken care of immediately! Once again, thank you for taking the time to provide this constructive criticism and we hope to accommodate you and share our improvements with you in the future.

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Reviewed July 17, 2012

Lucked out in finding a room here during a very busy weekend in town, every hotel was completely booked for miles due to the Great Lakes Invitational Lacrosse tourney. A change visit to trip advisor two days prior to leaving scored us a room here, so happy as the alternative was less than ideal... Hotel was clean and comfortable, with a great breakfast buffet, pancakes, scrambled eggs, sausage, biscuits and gravy, along with cereal, toast, bagels, yogurt and fruit. Front desk staff were very accommodating in providing directions, super fast check in/out. Would definitely recommend and stay here again if ever in town again.

  • Stayed: July 2012, traveled with family
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1  Thank Lisabrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this reviewResponded July 18, 2012

Many thanks for sharing your experience at the Holiday Inn Express of Kalamazoo on TripAdvisor! We are pleased that you enjoyed your stay and look forward to accommodating you for any future trips you may make to the area!

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Reviewed July 13, 2012

We recently stayed at this property, and would recommend it. The staff was very nice, and our room was clean and comfortable. It was very quiet, and we got a good night's sleep. We missed the breakfast, but imagine it was good for a free breakfast, as H.I. Expresses always are. We would definitely stay here again if we find ourselves in Kalamazoo.

Stayed: July 2012, traveled as a couple
1  Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 16, 2012

On behalf of all staff at the Holiday Inn Express of Kalamazoo, thank you! We appreciate the kind feedback and love reading posts like this one. It is positive reinforcement for the staff to keep doing what they do best, and that is provide above and beyond customer service. Come visit us again soon!

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Reviewed July 10, 2012

The Holiday Inn Experss was choosen on the fly while we were traveling in Michagan.
We just walked in and were able to obtain a resaonable rate at the desk.
The room was not spacious but was large, well decorated and clean. The bed was very comfortable. The staff was very helpful as we requested the location of various sights and resturants. We were give maps and directions. The breakfast buffet was well stocked, had a little of everything and was kept neat and clean. We used the fitness room but not the pool.
Overall the stay was comfortable and restorative.

Room Tip: Ask for a room away from the highway.
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  • Stayed: June 2012, traveled as a couple
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1  Thank Ken E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 12, 2012

On behalf of all staff, thank you! It is wonderful to read reviews like this one because it shows that our consistent efforts do not go without notice. Comfort and cleanliness are our top priorities here at the Holiday Inn Express of Kalamazoo. Thanks again for taking time out of your day to help make that known.

We look forward to accommodating you in the future.

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Reviewed June 24, 2012

My complaints regard the hotel's location, but the helpfulness of the staff was a definite redeeming quality. The building is near a highway, but the staff kindly accommodated my request for a room on the other side of the building, which proved to be noiseless.

No ATM but staff will direct you to another hotel just across the parking lot.

Staff worked with me for late check out at no cost. As I had no where to go until the evening, I later succeeded getting a partial-night rate to stay until 8pm.

Standard, no-frills complimentary breakfast. Good hot coffee was available all day in the dining area.

King-bed rooms here are substantially larger than king rooms of several less remote Holiday Inns I've stayed in. My living space was clean and comfortable.

The friendliness and will to help of the front desk ladies have guaranteed I'll stay here next time I visit Kalamazoo.

Room Tip: Request a room not facing the highway
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  • Stayed: June 2012, traveled on business
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1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 9, 2012

We do our best to specially prepare each room prior to our guest arrival as well as make them feel as comfortable as possible while they are here. A huge thank you for taking the time out of your day to publicly acknowledge our efforts. Holiday Inn Express of Kalamazoo strives to be at the heart of everything we do and will settle for nothing less than to be considered a "Great Hotel that Guest Love".

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Additional Information about Holiday Inn Express & Suites Kalamazoo

Address: 3630 E Cork St, Kalamazoo, MI 49001-4645
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Kalamazoo
#9 Business Hotel in Kalamazoo
Price Range: $114 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Kalamazoo 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
We are only minutes from downtown, K-Wings Stadium, Kalamazoo County Expo Center and Fairgrounds as well as the awesome full-motion flight simulators at the Kalamazoo Air Zoo. All our guests enjoy our complimentary Express Start Breakfast. Enjoy warm buttermilk biscuits, one fluffy egg selection, sizzling meat selections, and our trademark mouth-watering cinnamon rolls. Don't forget our one of a kind pancake machine and multiple healthy start options such as yogurt and oatmeal. Our spacious guest rooms feature access to Charter Cable with many HD channels including HBO for your viewing pleasure. We offer free and fast Internet as well as 24 hour access to our business center. Businesses near hotel: Eaton, Consumers Energy, Stryker, Pfizer, as well as Bronson and Borgess Medical Centers. Attractions near hotel: Firekeeper's Casino, The Miller Auditorium, The Crossroads Mall, Kalamazoo County Fairgrounds, Air Zoo, Kalamazoo Institute of the Arts, Kalamazoo Valley Museum, Kalamazoo College and Western Michigan University. Stay Smart at the Holiday Inn Express Hotel & Suites in Kalamazoo. ... more   less 
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Also Known As:
Holiday Inn Express Kalamazoo Hotel Kalamazoo
Holiday Inn Kalamazoo
Kalamazoo Holiday Inn

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