After the second night at the hotel I awoke with what appreared to be bug bites on my mid section and back. I mentioned it to my wife and she immediately said that she had killed a large bug crawling on her forehead in the night that she had saved on a towel she used to wipe it off with. She proceeded to show me the bug and it looked VERY similar to a bed bug. We took photos of the bug and bites and then proceeded to the front desk. Upon arrival I informed the front desk manager that we had a bug from our bed in room 216, which my wife brought still on the towel, and I raised my shirtI showing the bites on my lower left back. The front desk manager collected the bug and I photographed it next to a magnetic room key to represent scale. Initialy, the front desk manager, Angel, stated that she needed to contact her manager. She had one of the cleaning crew personnel look at the bug. They were all very quick to state that no one could be sure it was a bed bug. Clearly they had been coached previously to deny any possibility of infestations. Angel asked that we return after she had an opportunity to speak to her General Manager. My wife and I returned to the room to pack out and do a little closer inspection of the bed. I found what appeared to be two additional bugs, smaller than the first, attached to the matress cover pad on my side of the bed. I collected these in a cup to take back to the front desk manager. After completing the pack out we returned to the front desk. I presented the additional bugs to the front desk manager. The front desk manager, Angel, was appolgetic and stated that the room would be closed for inspection and possible treatment. I told her that the hotel should inform the guests of the large wedding party we were staying with because of risk to familes and small children. The hotel was accomodating to my wife and I and Angel was professional. Angel stated that someone from management would call us when they (upper management) had a positive identity on what the bugs were. Unless the bugs are sent to a specialists I am unsure how this can be confirmed professionaly and that does not ease my mind as to the bites and possible illnesses or infections they may cause. I would not recommend this hotel for a stay and it is unlikely that my wife and I will stay at a Holiday Inn Express again. I am also not convinced that other guests have/had been informed.
- Official Description (provided by the hotel):
- We are only minutes from downtown, K-Wings Stadium, Kalamazoo County Expo Center and Fairgrounds as well as the awesome full-motion flight simulators at the Kalamazoo Air Zoo. All our guests enjoy our complimentary Express Start Breakfast. Enjoy warm buttermilk biscuits, one fluffy egg selection, sizzling meat selections, and our trademark mouth-watering cinnamon rolls. Don't forget our one of a kind pancake machine and multiple healthy start options such as yogurt and oatmeal. Our spacious guest rooms feature access to Charter Cable with many HD channels including HBO for your viewing pleasure. We offer free and fast Internet as well as 24 hour access to our business center. Businesses near hotel: Eaton, Consumers Energy, Stryker, Pfizer, as well as Bronson and Borgess Medical Centers. Attractions near hotel: Firekeeper's Casino, The Miller Auditorium, The Crossroads Mall, Kalamazoo County Fairgrounds, Air Zoo, Kalamazoo Institute of the Arts, Kalamazoo Valley Museum, Kalamazoo College and Western Michigan University. Stay Smart at the Holiday Inn Express Hotel & Suites in Kalamazoo. ... more less
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- Also Known As:
- Holiday Inn Express Kalamazoo Hotel Kalamazoo
- Holiday Inn Kalamazoo
- Kalamazoo Holiday Inn