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“Great Stay, Will Return”

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Candlewood Suites Kalamazoo
Ranked #8 of 31 Hotels in Kalamazoo
Certificate of Excellence
Tampa, Fl
1 review
“Great Stay, Will Return”
Reviewed February 21, 2010

Came in town for a business trip with a few colleagues. This is a fairly new hotel and we were looking for a suite with plenty of room to do some work and relax as well. the hotel is very clean and the customer service is outstanding, the desk clerk that checked us in was great she even pointed us in the direction of some great places to eat. they even had a place on the ground floor called "The Cupboard" where you can purchase small things from toothbrush to even small snacks and even meals, it was great, all in all the experience was great and the service outstanding, we will be returning our next time down.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank millz1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debbiem12, General Manager at Candlewood Suites Kalamazoo, responded to this review, April 12, 2012
Many thanks for your positive feedback! We are so happy that you enjoyed your stay with us and look forward to your return!

Sincerely,
Debbie Mahone
General Manager
Candlewood Suites-Kalamazoo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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119 reviews from our community

Traveler rating
    61
    38
    10
    7
    3
See reviews for
28
19
10
48
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Southwest Michigan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 17, 2010

I had confirmed reservations for 2/13/2010 of a suite with a kitchen. We had asked for an early check in at 1pm. When we arrived our room was not ready. The front desk clerk was very nervous and asked us if we could downgrade our room. We told her no since we had made special plans and had brought food for the occassion. She then told us that she was the only person working and would clean our room herself and it would be ready in an hour could we wait. We opted to wait and left to find a cup of coffee. We came back at 2:10 pm. There were people in line checking in so we waited in the lobby. The desk clerk called my husband's name and handed him the phone. The manager of the hotel, Debbie, was on the line and told my husband that we would not be able to get the room for 2 -3 hours and there was no guarantee that it would be ready then since only one person was on duty and housekeeping had went home. My husband politely asked the manager why she couldn't get in her car and come down to help the frazzled desk clerk or call housekeeping to clean our room. She told us that she could not do that. I am a general manager of a company and would never treat a customer like that. I haven't spoken with anyone at the hotel regarding this. They haven't returned my calls. How can a big hotel have one person working the whole place on a busy Saturday at 1:00 in the afternoon? RIDICULOUS

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tricity_mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debbiem12, General Manager at Candlewood Suites Kalamazoo, responded to this review, December 10, 2010
Though we certainly attempt to accommodate early check-ins, we, like most hotels, are unable to guarantee them. Our confirmed check-in time is 3:00 p.m. Unfortunately in this case, we were unable to grant an early check-in, as we were sold out the night before. We did, however, assure the guest that his suite would be ready for his confirmed 3:00 p.m. check-in. Additionally, we contacted 3 other hotels in the area to find alternate acommodations that were ready for an earlier check-in to give the guest an additional option. We recognize the value of our customers and always attempt to meet the special requests of our guests. In most instances, we are able to grant early check-ins; but regretfully due to circumstances we were unable to do so in this case.

Debbie Mahone
General Manager
Candlewood Suites-Kalamazoo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mattawan, Michigan
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 11, 2010

Have stayed here five times and in some cases was the first person to stay in a room. The rooms are spacious and well appointed with a small kitchen area fully, equipped for basic cooking needs. HOWEVER - there is no continental breakfast (although they have a "store where you can purchase basics) and the room keys don't work after midnight SO if you go out in the morning and try to get back into your room you are out of luck. They have figured out how to by-pass this, but do not tell you upon check=in that this could be a problem. Very new and quiet.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deb H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
debbiem12, General Manager at Candlewood Suites Kalamazoo, responded to this review, April 12, 2012
Since our opening in the fall of 2009, we are happy to say that we have done the necessary "tweeking" to correct our room key issue. We appreciate your constructive feedback, as it allows us to enhance our product and services. Thank you again for taking the time to share your thoughts and to allow us to serve you even better! We hope to see you again should you return to Kalamazoo!

Sincerely,
Debbie Mahone
General Manager
Candlewood Suites-Kalamazoo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Kalamazoo

Property: Candlewood Suites Kalamazoo
Address: 3443 Retail Place Dr, Kalamazoo, MI 49048-8819
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#4 Business Hotel in Kalamazoo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Kalamazoo 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Brand New Extended Stay Hotel in Kalamazoo. Part of the IHG Holiday Inn Family so you get Priority Club Rewards Points for staying with us. We're centrally located right off I-94 exit 80 for Sprinkle Road. Each suite includes a full kitchen with everything you need to start cooking. Each suite also has a 32 inch flat screen TV, wired and wireless hi speed internet for free, free fitness and business center and free laundry facilities. Food and beverages available onsite in our Candlewood Cupboard. ... more   less 
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Also Known As:
Candlewood Suites Kalamazoo Hotel Kalamazoo

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