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“The Dirty Hot tub that did not work Filthy suite”

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Best Western Plus Kalamazoo Suites
Ranked #5 of 31 Hotels in Kalamazoo
GreenLeadersBronze level
Reviewed January 15, 2013

We were very disappointed The bed was all worn out, The hot tub had Black mold everywhere and would not turn on, and there was dust and dirt all over the room. We originally booked a two night stay but could not suffer through another grueling night.

Room Tip: Don't waste your money or time stay downtown at the Radisson.
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  • Stayed: January 2013, traveled with family
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2  Thank cinc0cinc0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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312 - 318 of 364 reviews

Reviewed January 14, 2013

  • Stayed: January 2013, traveled on business
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Review collected in partnership with Best Western
1  Thank RAYMOND W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 1, 2013

The room was a very good value. We appreciated it being animal friendly and conveniently located. It was comfortable and clean. I would definitely stay again. The continental breakfast was a plus value

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Best Western
Thank ROBERT W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenHatto, Manager at Best Western Plus Kalamazoo Suites, responded to this reviewResponded January 3, 2013

Dear Robert W.,

Wow! Thank you so much for taking your time to leave a review of our property. We appreciate your kind comments, and hope to welcome you back again in the future. Feel free to always inquire about the availability of one of our pet friendly rooms, and we will be happy to accommodate your needs. We always offer the complimentary breakfast, and are going to continue to look for ways to expand and enhance your breakfast experience.

Thanks Again!

-Steven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012

  • Stayed: November 2012, traveled on business
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Review collected in partnership with Best Western
Thank TAMARA H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
StevenHatto, Manager at Best Western Plus Kalamazoo Suites, responded to this reviewResponded January 3, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 19, 2012

We are more Hampton-Inn types, but when driving to Chicago or even visiting our alma mater, this hotel is the top choice. It's an incredible value, and the kids love the breakfast buffet and pool, where the staff doesn't hover over the kids and yell at them for going in the hot tub. It's easy to get to from the highway but set in a quiet street, and the colleges are close. The suite rooms are very nice. The staff is great. We paid $100, which is incredible for a good room that includes breakfast. Highly recommend.

Room Tip: book a suite
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  • Stayed: November 2012, traveled with family
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Thank LawyerMommy100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenHatto, Manager at Best Western Plus Kalamazoo Suites, responded to this reviewResponded January 3, 2013

Thank you so much for your comments!

We appreciate you taking your time to review our property, and are glad to hear how much your family enjoyed our hotel. Be sure to mention the WMU Discount on your future stays, as this is always offered for students, family, and graduates. I am happy to hear that you enjoyed our pool and hot-tub, and I wanted to let you know that we also just refinished these, I am sure you will enjoy the new appearance and feel.

Take Care,

-Steven

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Reviewed November 15, 2012

This suite facility looked better on the outside than it was on the inside, although a large tub sitting ontop of a patio table with dozens of cigarette butts is not a good way to greet guests. Over the past 15 years we always selected BW's, but after a few bad experiences tended to go elsewhere most recently. But when we learned that BW had begun rating their hotels with three levels we were anxious to experience this facility since it is one of their top-rated. We were disappointed! This facility was either built cheaply, or it had a very poor remodeling. First thing we noticed was that the floors were not level and creaked terribly. In addition the noise from the equally creaky floors above was disturbing. Fortunately there were no kids above us! The bathroom remodel was sloppy at best with a messy paint job and over-use of caulking to "resolve" maintenance problems. The redo of the bathroom floor was equally sloppy, obviously done by someone who didn't know what they were doing when laying tile. Center section of the suite was large with sofa but it didn't even have lighting if you wanted to relax and read. In addition the carpeting appeared in need of a cleaning and the mattress could only be described as lumpy. We looked forward to staying at a PLUS location but found it to be nothing more than a poorly contructed shell which has experienced a terrible face-lift. We were with a group of about 15 others and the comments from others while at breakfast sounded very similar to what we were thinking. We won't be returning.

  • Stayed: November 2012, traveled with friends
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Thank Emily H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

The room was big and clean but the pool and hot tub were dirty. We were visiting our daughter at K-Zoo for the weekend. The location is about a 10 min. drive away, not too bad. When we checked in, nobody was at the front desk and waited for about 10 minutes until someone finally came to the desk. Other people were waiting behind me. I was not aware that breakfast was included, what a treat. There were many options: bagels, cereal, muffins, waffles, bacon, eggs, etc.

  • Stayed: October 2012, traveled with family
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Thank martsele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenHatto, Manager at Best Western Plus Kalamazoo Suites, responded to this reviewResponded January 3, 2013

Thanks for your comments,

We appreciate you taking your time to let us know what you liked about our property, as well as where we can improve. I would like to apologize on behalf of the staff for your wait at check-in. Although we do have 24 hour staff at the hotel front desk, unfortunately they do get called away from the desk at times, but I understand your frustration in waiting. I wanted to also let you know that during the month of December, we cleaned, repaired, resurfaced, and pained our pool and hot tub, and I am sure you would be happy with the results. I am glad to hear that you were pleasantly surprised by the complimentary breakfast, which is offered free of charge every day of the year.

We would love to see you again during your next stay in Kalamazoo, please feel free to contact me directly if you are in need of any assistance in making reservations.

Regards,

Steven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Kalamazoo Suites

Address: 2575 S 11th St, Kalamazoo, MI 49009-2105 (Formerly BEST WESTERN PLUS Kalamazoo Suites)
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kalamazoo
#3 Best Value Hotel in Kalamazoo
Price Range: $83 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Kalamazoo Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Kalamazoo Suites, a newly renovated all-suites property located in southwest Michigan. This Kalamazoo hotel features 64 well-appointed suites, each fully-equipped with cable satellite television, microwave, refrigerator, and free high-speed Internet access. Guests will enjoy a delicious complimentary deluxe breakfast each morning before taking a dip in the indoor heated swimming pool and hot tub. Additional amenities include a fitness center, guest laundry, full business services and meeting/banquet facilities. ... more   less 
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Also Known As:
Best Western Plus Kalamazoo Hotel Kalamazoo

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