And yes - my bath tub had a hole in the bottom that had been repaired with auto bondo. And yes - There is no elevator to the second floor, just an old filthly staircase.
I checked in to the Jackson, Michigan Baymont Inn on September 19th. Upon entering and checking my room, I found the air conditioning unit was not working properly. Only the “fan” and “heat” settings worked, the “cool” setting indicator light did not come one nor did the unit blow cool air. Prior to leaving for dinner that evening I stopped at the front desk and asked that my unit be repaired or replaced prior to my return later that evening. I was assured the unit would be repaired.
Following dinner on Monday evening I returned to my room and found the air conditioning unit had not been repaired. That night I slept with my window open which allowed the nearby traffic noise to enter the room and ran the unit on the “fan” setting. It was a warm evening and I was uncomfortable all night.
Prior to leaving for work Tuesday morning (Sept 20th) I expressed to the front desk my displeasure with the fact that the air conditioning unit had not been repaired. The front desk clerk apologized and assured me that the unit would be replaced during the day.
Upon returning from work Tuesday evening I entered my room to find it extremely warm. I checked the air conditioning unit and again only the “heat” and “fan” settings were working. I went to the front desk and expressed my frustration with the fact that the air conditioning unit had not been repaired or replaced as I had requested. I was assured the unit had been replaced that day by the maintenance man and that it was working properly. I asked for someone to come with me to my room to inspect the unit and was told the maintenance man would arrive to inspect the unit with me.
The maintenance man did come to my room and looked at the unit. He explained that he had exchanged the unit for another unit in another part of the building earlier that day. I explained that while I appreciated his efforts, the “new” unit was operating the same as the old unit and that only the “heat” and “fan” settings were working. He told me that the “cool” setting worked, but that the indicator light for the “cool” setting was burned out. I asked him to make the air conditioning unit blow cold air. He played with the unit for approximately five minutes and could not get the unit to blow cold air.
Since the air conditioning unit would not blow cold air and I had been asking for the unit to be repaired or replaced since my check-in more than 24-hours earlier, I decided to check-out of the hotel and stay at another hotel Tuesday night.
I went to the front desk to check out. The desk clerk informed me that she was unable to check me out since that required a manager’s approval and there wasn’t a manager working Tuesday evening. I let her know I would not be staying at the hotel that night since the air conditioning in my room didn’t work and I wasn’t going to experience a second consecutive night of poor sleep due to the inadequate room conditions.
The clerk explained that I would need to leave my name and cell phone number, so that a manager could call me to discuss my dissatisfaction with the room. I provided this information to the clerk.
Since I was not called by a manager Wednesday as promised, I stopped back at the Baymont Inn at approximately 1:00pm to request my bill and have the room charges for Tuesday night removed. The front desk clerk was familiar with my situation and explained that check-out is noon, and that since my luggage was in the room at noon on Tuesday, I missed the check-out deadline and would be charged for Tuesday night. She further explained that the air conditioning unit had been replaced in the room and was working and therefore I had no basis for my claim of the faulty air conditioning unit. Then the maintenance person (who just happened to be nearby) came over and confirmed to the clerk that he had swapped out the unit. I confronted him and reminded him that he had played with the unit for five minutes in my presence the prior evening and couldn’t get it to blow cold air.
The discussion concluded with the clerk telling me I was wrong and explaining I would be charged in full for my two night stay even thought I only stayed for one night. I explained to her that I would protest the charge to my credit card.
This hotel was terrible.
- Official Description (provided by the hotel):
- Experience homestyle comfort you will not soon forget at Baymont Inn & Suites Jackson hotel. Located off U.S. Highway 127 close to Interstate 94, our non-smoking, Jackson, MI, hotel is convenient to downtown Jackson and Jackson County Airport-Reynolds Field. Our hotel puts you close to popular attractions like Jackson County Fairgrounds. Our thoughtful in-room amenities include free Wi-Fi, microwaves and refrigerators. After a relaxing sleep, start your day with free breakfast before experiencing all that the greater Jackson area has to offer. We are a pet-friendly hotel. ... more less
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- Also Known As:
- Baymont Inn Jackson Hotel Jackson
- Jackson Baymont Inn