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“Terrible accommodations - Rude service”

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Baymont Inn & Suites Jackson
Ranked #5 of 10 Hotels in Jackson
Grand Rapids, Michigan
1 review
“Terrible accommodations – Rude service”
Reviewed September 26, 2011

And yes - my bath tub had a hole in the bottom that had been repaired with auto bondo. And yes - There is no elevator to the second floor, just an old filthly staircase.

I checked in to the Jackson, Michigan Baymont Inn on September 19th. Upon entering and checking my room, I found the air conditioning unit was not working properly. Only the “fan” and “heat” settings worked, the “cool” setting indicator light did not come one nor did the unit blow cool air. Prior to leaving for dinner that evening I stopped at the front desk and asked that my unit be repaired or replaced prior to my return later that evening. I was assured the unit would be repaired.

Following dinner on Monday evening I returned to my room and found the air conditioning unit had not been repaired. That night I slept with my window open which allowed the nearby traffic noise to enter the room and ran the unit on the “fan” setting. It was a warm evening and I was uncomfortable all night.

Prior to leaving for work Tuesday morning (Sept 20th) I expressed to the front desk my displeasure with the fact that the air conditioning unit had not been repaired. The front desk clerk apologized and assured me that the unit would be replaced during the day.

Upon returning from work Tuesday evening I entered my room to find it extremely warm. I checked the air conditioning unit and again only the “heat” and “fan” settings were working. I went to the front desk and expressed my frustration with the fact that the air conditioning unit had not been repaired or replaced as I had requested. I was assured the unit had been replaced that day by the maintenance man and that it was working properly. I asked for someone to come with me to my room to inspect the unit and was told the maintenance man would arrive to inspect the unit with me.

The maintenance man did come to my room and looked at the unit. He explained that he had exchanged the unit for another unit in another part of the building earlier that day. I explained that while I appreciated his efforts, the “new” unit was operating the same as the old unit and that only the “heat” and “fan” settings were working. He told me that the “cool” setting worked, but that the indicator light for the “cool” setting was burned out. I asked him to make the air conditioning unit blow cold air. He played with the unit for approximately five minutes and could not get the unit to blow cold air.

Since the air conditioning unit would not blow cold air and I had been asking for the unit to be repaired or replaced since my check-in more than 24-hours earlier, I decided to check-out of the hotel and stay at another hotel Tuesday night.

I went to the front desk to check out. The desk clerk informed me that she was unable to check me out since that required a manager’s approval and there wasn’t a manager working Tuesday evening. I let her know I would not be staying at the hotel that night since the air conditioning in my room didn’t work and I wasn’t going to experience a second consecutive night of poor sleep due to the inadequate room conditions.

The clerk explained that I would need to leave my name and cell phone number, so that a manager could call me to discuss my dissatisfaction with the room. I provided this information to the clerk.

Since I was not called by a manager Wednesday as promised, I stopped back at the Baymont Inn at approximately 1:00pm to request my bill and have the room charges for Tuesday night removed. The front desk clerk was familiar with my situation and explained that check-out is noon, and that since my luggage was in the room at noon on Tuesday, I missed the check-out deadline and would be charged for Tuesday night. She further explained that the air conditioning unit had been replaced in the room and was working and therefore I had no basis for my claim of the faulty air conditioning unit. Then the maintenance person (who just happened to be nearby) came over and confirmed to the clerk that he had swapped out the unit. I confronted him and reminded him that he had played with the unit for five minutes in my presence the prior evening and couldn’t get it to blow cold air.

The discussion concluded with the clerk telling me I was wrong and explaining I would be charged in full for my two night stay even thought I only stayed for one night. I explained to her that I would protest the charge to my credit card.

This hotel was terrible.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
    50
    107
    80
    37
    30
See reviews for
100
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95
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Galloway, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2011

The room was clean enough and the bed slept good. BUT the doors up and down the hall slam shut so every time anyone goes in or out, you know it. It's also beside the freeway so you hear the traffic. I tried setting my Air Conditioner fan to ON but it kept going on and off like I hadn't changed it. The place smells like they allow smoking but my room didn't smell smoky at all.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Linda_Galloway_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williams Bay
Level Contributor
4 reviews
3 hotel reviews
Reviewed March 14, 2011

I checked in lugged my bags up to the 2nd floor, no elevator, open the door and find the room never cleaned at all. The manager on duty offered to check out another room with me. No way. Dump barely covers it! I spend an ENORMOUS amount of time in hotels from budget to luxury, and by far in the 10 years I have traveled this is the bottom. This hotel would make those even really seedy places seem nice. AVOID AT ALL COSTS!! Try the comfort suites across the highway. I got the same rate for a very nice newer hotel.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roadguyhi5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Jackson hotels

Addison, Michigan
1 review
Reviewed February 16, 2011

The room was in rather rough shape with chips and scratches in the furniture and cigarette burns in the carpets. Overall very disappointing I've stayed in far better rooms for a lot less money. The worst part of the stay was when housekeeping knocked on the door at 9am a full three hours before check out! It seems they knock on everybodies door every morning around 9am!

  • Stayed February 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Azbjorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Michigan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 21, 2010

I love this hotel. The front staff is friendly and the rooms are clean. I see people recently complain about "non smoking rooms" well...all hotels are all non smoking now, even if the room was smoking before. No pool, so not so sure I would book it if that is what I was looking for. Rates are a little lower than most of the decent hotels in the area. I expect that with no pool or workout room. All in all a nice place to stay. Clean and friendly.

  • Stayed October 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Razzeldazzzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
2 reviews
Reviewed October 15, 2010

Rude service. The desk clerk had a really bad attitude, Stinks like smoke, room in poor shape. Room service? Or lack of room service. No one even came and emptied the trash! Could of gotten a much better room across the street ! Never stay there again. When I complained all they did was say.. "sorry".

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingfamily1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kokomo, Indiana
1 review
Reviewed September 3, 2010

My first visit to this location last year was fine, but this last one was poor. I upgraded to the jacuzzi suite, but couldn't get the air conditioner to the cool setting, only fan. When we called for assistance and an extra pillow, we were told by the front desk clerk that she couldn't help us as she was alone and couldn't leave the desk to come check on it. The room temp was in the high 70's and I had significant difficulty sleeping, even after working a 16 hour day. At checkout the next morning, I reported the problem and requested that the manager give me a call...and still haven't heard from her. I'm on the road about 50 nights a year and this was the worst and most expensive night I've spent anywhere....and the last one I'll ever spend at this property or this chain.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackndaboxsr2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Jackson

Property: Baymont Inn & Suites Jackson
Address: 2035 Bondsteel Drive, Jackson, MI 49202
Phone Number:
Location: United States > Michigan > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Jackson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Jackson 2*
Number of rooms: 67
Official Description (provided by the hotel):
Experience homestyle comfort you will not soon forget at Baymont Inn & Suites Jackson hotel. Located off U.S. Highway 127 close to Interstate 94, our non-smoking, Jackson, MI, hotel is convenient to downtown Jackson and Jackson County Airport-Reynolds Field. Our hotel puts you close to popular attractions like Jackson County Fairgrounds. Our thoughtful in-room amenities include free Wi-Fi, microwaves and refrigerators. After a relaxing sleep, start your day with free breakfast before experiencing all that the greater Jackson area has to offer. We are a pet-friendly hotel. ... more   less 
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Also Known As:
Baymont Inn Jackson Hotel Jackson
Jackson Baymont Inn

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