Is it possible to give zero stars? I would love to comment on the accommodations but due to poor policies and customer service I did not get the chance (I will say it looked sketchy as the lawn adjacent to the parking lot was littered with empty beer bottles but I digress.) I booked my reservation weeks in advance. I travel for work and have been for the last 15 years. In all that time, I have never had an experience like this. I went to check in at 6pm only to be told that they didn't have a room for me...they had my reservation, confirmation and all of that but they decided to overbook and as a result did not honor my reservation. From the story they gave me, this happened to at least 7 people. Nice, huh? They tried to put me at the Baymont instead...last time I checked a regional low end chain is not the same as a Hilton property. If I wanted to stay at a no tell motel I would have booked that. They then got me into a Hilton propery 30 miles away..I already drove an hour to get to this property apparently driving another 30 is ok in their eyes (even though my 7am meeting is in Jackson.) the thing that really irritates me is the no one contacted me to give me a heads up (Hilton has my contact information since I am an Hhonors member) Two people came in after me and they got their rooms. The biggest issue in all of this is that there was not a manager available. How can you know you are doing this to customers and not have a manager available? How is that good business? It's not. I am staying in Marshall instead and frankly if you have to go Jackson, you might want to make the drive to Marshall such a nicer propery and the staff was beyond helpful. I advise avoiding the Jackson Hampton Inn until they learn the definitions of confirmation, reservation and hospitality. Might be awhile...
- Official Description (provided by the hotel):
- Perhaps you've come to the area around our hotel in Jackson for our Hot Air Jubilee or Civil War Muster. Maybe you've come to catch a world-class production at the Michigan Shakespeare Festival or come to play a spot of golf. Whatever has brought you to our city, we invite you to stay with us at our warm and welcoming Hampton Inn Jackson hotel. Feel at home in a warm and inviting guest room with a thoughtful range of amenities such as free high-speed internet. When you're ready for some rest, settle in for the night in our comfiest amenity yet, our clean and fresh Hampton bed (R). Wake up refreshed and start your day right with Hampton's free hot breakfast. ... more less
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- Also Known As:
- Hampton Inn Jackson Hotel Jackson
- Jackson Hampton Inn