As we opened the door to the room, a stench of smoke slapped us in the face. I called downstairs, and the advice I was given was to turn the air conditioner for the evening to try to the clean the air. It was 35 degrees out. They were not able to move us because the hotel was full. I used Febreeze but unfortunately that just made the room smell like smoke mixed with Febreeze. Upon check out I noted my concern and the gentleman told me that a manager would be at 4: p.m. and would call me. No phone call. On Monday, I called the Hotel and I spoke to a Manager for a possible credit, and the response: "Well you decided to stay at the hotel after you saw the room". Response: Really? I pre paid the room and it was 10:00 p.m. where was I going to go? Answer: "That is not our problem. Unfortunately, some people break the rules and smoke any way. "
Customer service at it's finest.
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- Also Known As:
- Holiday Inn Jackson Northwest Hotel Jackson