The staff are friendly, efficient, respectful and want their guests to be happy.
We had an air conditioner issue & called the desk. There was no repair person on duty & the desk clerk came to the room hoping to be of help. Nothing worked. We ended up opening the windows. Thankfully the weather was mild and the neighborhood noise quieted down around 10:00pm. Next morning, Tracy,the manager, was very apologetic and made everything right.
Incidentally, this is the cleanest older hotel I've stayed in, in several years.
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