When my wife called to make out reservation for the Shiver Me Timbers Winter Gathering for members of The Brethren of The Great Lakes, she verified with a staff member that the Brethren members discount was $60 per night. She also asked if we could check in around 1 pm, and was told that there would be a room ready, and not a problem. We wanted the early check in because we were coming from across the state and wearing pirate garb that long riding in a car is uncomfortable (for women anyway). We needed a place to get ready. When we arrived at the hotel to check in and get ready we were met with poor customer service. The woman behind the counter didn't even bother to look up our reservation, but told us that check in was at 3pm. She finally agreed to let us into a room for an hour to get ready, which is stretching it for my wife's costume/makeup. We got ready then came back. There were only 2 people in front of us and we waited 45 minutes to get checked in. The bill was another matter. I have our e mail from the BGL stating the price at $60 per night, so did many of the other members, and we were charged $74. We argued this with a clerk, were refused to see a manager, and told that the BGL westside members were the biggest pain in the butt ( she used the profane term but i cannot submit this review using her word). She did eventually change the price but complained the entire time. overall the room was nice, getting in and out was no problem, breakfast was alright, but the staff and management needs some help.
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- Also Known As:
- Baymont Inn And Suites Howell
- Baymont Inn & Suites Howell Hotel Howell
- Baymont Inn Howell
- Howell Baymont Inn