American Oak does a great job on their web site, but they were unprofessional.
First we called to confirm our reservation and they claimed not to receive our check. We forwarded another one and called finally they recieved it.
We then arrived to a dirty cabin with white cat hair everywhere. Our sons have allegries, so we ask about changing cabins. They said they were full, fine. and they said no cat could have been in the cabin, but they did seem to have a white cat in the office Strange.
We asked for new bed sheets. They were unavailable. We had to take them to the laundry mat ourselves.
We did not get good service at all. The customer does not matter here.
Then finally we noticed the check was never cashed. Months after our visit they finally cashed our check. And mysteriously they had our first check and second check.
We were not happy at all!
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- Also Known As:
- American Oak Hotel