Recently we had a large family get together and we booked 10 rooms. The staff was rude upon check in. My aunt and uncle found dirty underwear in the corner of their room, my brother in law over heard a staff member tell a house keeper to make sure she found something wrong with the rooms that were held with a cash deposit. I paid cash for my entire room upon check in and the receieptionist told my boyfriend and I that there would be a $50 hold on my card for 7-10 days incase something was wrong after check out. I agreed and I recieved a reciept that showed I paid cash for the room. I checked my bank statement when I got home and I had the whole amount of my room and the extra $50 "cash up front" fee as 2 pending transactions. When I called the hotel to inquire about the charges. I spoke with the receieptionist who checked me in and she said they don't have a $50 holding fee and that they just hold the amount of the room and that she never told us that. She was exlaining to me how the whole credit card holding process works and told me that just like if i was to go to the gas station and pay with a credit card that they would hold an extra $75 dollars on it just in case. Thats weird, I dont remember speedway charging me twice? When I told her I would fax her a copy of my bank statement she said she was going to check and see if something was wrong with my room after check out and call me back!! Double check your accounts if you stay here!!
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- Also Known As:
- Super 8 Houghton Lake Hotel Houghton Lake
- Super Eight Houghton Lake
- Houghton Lake Super Eight
- Houghton Lake Super 8