We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unacceptable !!!!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Fairfield Inn & Suites Holland
Ranked #10 of 18 Hotels in Holland
Certificate of Excellence
1 review
“Unacceptable !!!!!”
Reviewed July 18, 2013

The ladies at the front desk were very nice!! Unfortunately upon arriving to swim in the pool after a long day at the beach we found an unexpected situation. My children and husband were swimming with feces!!!!! We were told that the pool would be emptied and serviced and closed for the night. An hour later the front desk called to let us know that it was OK to go back to swim. NO THANK YOU!!!!!!!
Nothing was pleasant about that experience and even worse the manager on duty did not appologize about the situation!!!! Hopefully my family will not come down with a sickness or infection!!
For this reason I gave a bad review on how the situation was handled!!!!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 7182013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HollandFF_GM, General Manager at Fairfield Inn & Suites Holland, responded to this review, July 22, 2013
Dear Guest,
I want to thank you for taking the time to complete a review on our hotel. Without guest feedback like yours we wouldn't know what areas we need to improve on. Unfortunately during your stay there was an occurrence in our pool. The Ottawa County Health department provides a contingency plan with strict instructions on the steps that we must follow in a situation such as this. These instructions were followed to the letter. We took care of the problem as thoroughly and quickly as possible with the safety of our guests as our primary concern. I apologize for the confusion that surrounded this incident and that you were incorrectly told that the pool needed to be emptied. When we called you back the pool was completely safe to be used. I have followed up with my front desk to ensure that everyone understands the guidelines so we can avoid any confusion in the future. I do invite you back if you should find yourself in the area again. Also please do not hesitate to contact me if you have any further questions.

Sincerely,
Steven M
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

188 reviews from our community

Traveler rating
    86
    71
    20
    3
    8
See reviews for
67
51
8
26
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Etters, Pennsylvania
Level Contributor
265 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed July 18, 2013

We recently stayed here for two nights to see the area and the lake. It is very central for sight seeing and many other areas are within an hour drive or less. The hotel was booked full both nights we were there yet the room was quiet. Great staff and friendly. We ventured to Windmill Island (interesting and beautiful flowers), Lake Michigan was fun for sunset and ice cream. Quiet and relaxing but lovely town and people.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 13, 2013

Upon arrival, a staff member was very friendly and accommodating. The facility is newly- remodeled, with very comfortable beds and appointments. Based on our experience with Fairfield Inns, we were pleasantly surprised that the hotel served a full breakfast. A nice choice if you’re in the area. My only negative comment is that it's a bit pricey.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JPJE3150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 8, 2013

Great time, great room for a short beach trip. Very clean hotel, comfortable beds and the front desk and cleaning staff were very friendly. I am a frequent business traveller but this was a family beach trip - the free breakfast was actually breakfast (eggs, sausage, etc!) which was fantastic. The hotel pool was super clean, well maintained and warm enough to swim in. I was really impressed with this Fairfield. We knew the location and were fine being outside the "city limits" but a short drive from downtown Holland. Really enjoyable.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveler200951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otsego
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 8, 2013

Good location, close to numerous restaurants and easy to access. Very nice facility and friendly staff. Reasonable rates, clean rooms and quiet location. Spacious breakfast area is very clean and a good selection of food. I was really impressed with this property and friendliness of the staff. I would have no problem recommending this to family or friends.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank garbo63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Albany, Mississippi
Level Contributor
160 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed July 8, 2013

I spent the night here with my family over the 4th of July weekend while traveling to a family wedding farther along the road. I was worried about crowding because of the holiday weekend but found the service and the facility to be very accommodating. The staff was very helpful and took care of special requests that we made promptly...a rollaway bed was delivered to our room while we were out eating dinner. Local holiday activities were noted to us since we were from out of town and knew nothing of them. The entire family was completely impressed with the number of outlets at convenient levels throughout the room. I read that the hotel was recently renovated and as far as we are concerned, they did it right in this area. Nowadays everyone travels with a phone, laptop or iPad and needs several outlets. There were in several places in the room and not down on the floor behind furniture so were easily accessible. Breakfast was delicious and quick so we could get back on the road. This location was easy to find and directly on our route. Very clean and economical.. Just what we were looking for for a quick stop over.

Room Tip: Check on breakfast hours the night before. Sometimes at busy times, they extend the serving hours f...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Btrout51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 27, 2013

This property was undergoing renovations at the time of my visit, and they properly informed about it before booking. That itself says a lot.
This is a well located , well maintained and very clean hotel. My room was big. Beds and bathroom fresh and clean as well. Internet was fast and free. Breakfast could be better, but good although it was included and a was being served in a temporary guest room while renovations were done. Great cost benefit ratio. Receptionists were friendly and had great tips about restaurants. By the way, there is an awesome teppanyaki and sushi bar only one block away.
Enough parking and close to highways.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fernandel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Holland hotels
0.1 mi away
Hampton Inn Holland
Hampton Inn Holland
#1 of 18 in Holland
824 reviews
0.1 mi away
Holiday Inn Express Holland
1.0 mi away
Country Inn By Carlson, Holland
Show Prices
Show Prices
Show Prices
2.1 mi away
Courtyard Holland Downtown
0.0 mi away
Best Western Plus Holland Inn & Suites
4.7 mi away
Residence Inn Holland
Residence Inn Holland
#7 of 18 in Holland
180 reviews
Show Prices
Show Prices
Show Prices

Been to Fairfield Inn & Suites Holland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn & Suites Holland

Property: Fairfield Inn & Suites Holland
Address: 2854 W Shore Dr, Holland, MI 49424-9526
Phone Number:
Location: United States > Michigan > Ottawa County > Holland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Holland
#5 Family Hotel in Holland
#5 Romantic Hotel in Holland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Holland 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Fairfield Inn & Suites Holland hotel is located near the Westshore Mall and the Dutch Village in Holland, MI. Guests of our Marriott hotel can rest easy in our spacious rooms with free WiFi. Breakfast is on us each morning with many complimentary hot and cold tasty choices. Guests also have access to our indoor pool, hot tub, and 24 hour fitness center. We are centrally located near many of the Holland attractions and businesses, making it easy to access all that the Holland, MI area has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotwire, Travelocity, Expedia, Marriott, Hotels.com, Cancelon, Priceline, getaroom.com and HRS so you can book your Fairfield Inn & Suites Holland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn Holland Hotel Holland
Fairfield Holland
Holland Fairfield Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing