The hotel was extremely nice and comfortable. For the price it was the best value in the area. The only issue was the room overlooked the pool and there were very loud children playing in the pool late.More
The hotel was extremely nice and comfortable. For the price it was the best value in the area. The only issue was the room overlooked the pool and there were very loud children playing in the pool late.MoreShow less
Thank you for taking the time to review our hotel. We hope to have you return to the area and select the DoubleTree by Hilton as for your lodging needs. The pool area can have some additional noise depending on hotel occupancy. For your future stay select a standard room which will not be pool side. Thank you again for your time and business.
I have stayed at this Double Tree for over two years and they continue to meet and exceed my expectations. If something needs to be repaired it gets repaired quickly. The Double Tree is located near restaurants and shopping. The pool area and exercise area are connected and a walk around the facility is a workout in itself.
Thank you for your kind words. We appreciate your business and are happy to hear that we have a loyal guest in you. The Hilton brand is all about service and experience, we hope to continue to exceed your expecations.
We had our daughter's wedding reception on Friday, Sept 27th. The service we received went above and beyond our expectations. Working with Danielle and Lee was amazing!!! You can tell they both love their jobs and they are both excellent at customer service. Actually, every employee we encountered during our stay from the front desk to the housekeeping was extremely friendly. I said at one point....does DoubleTree only hire the most friendly people?!?! I would recommend this hotel to anyone who was interested in holding their wedding reception in Holland, MI.
I am happy to hear that your event went well and you ejoyed yourselves. I will be sure to pass along your praises to Danielle and Lee. The two of them do make and excellent team!!!
general manager was very rude and regional manager was even worse... worst experience ever. there was a pool party going on while my family and I were staying there and this party was unruly general manager storms the the pool room demanding things from my family. the problem was she assumed we were apart of the unruly party because our skin color was the same. When I complained the next day to the regional manager about the way my family and I were treated he didn't seem to care
I appreciate your review of your recent experience at our hotel. I apologize your experience was anything less than exceptional. Guest service is the foundation of our brand promise and your feedback will help us improve.
Again, I sincerely apologize if you went through any inconveniences and I hope that next time you are in town, you give us another opportunity to provide you with the exceptional service you deserve. Thank you once again for your comments.
Very clean and quiet hotel that met all of my needs. The staff was helpful and efficient. The price was a bit high for the location. That was the only negative about this hotel. Everything else was better than expected.
I would like to thank you for taking the time to review our hotel. We appreciate your business and kind words. We are constantly looking for ways to improve the hotel experience. The pricing of the rooms is relative to the time of year as well as the competition.
This is the best place to stay in Holland (we have stayed other places.) Our room had a microwave, refrigerator and king bed. Everything was great and the staff is the best. They made our stay very pleasant. Thanks to the staff. I have recommended it to my friends.
Thank you very much for the positive review, we look forward to having you stay with us again.