My husband and I use to go to Brann's about once a week. Then it started getting frustrating with the waitstaff and we went to takeout. After that became a repeated disaster, we might simply not eat there again.
The two most recent experiences:
I called in an order for curbside (because I had my baby in the car) for 12 traditional wings, plain. I was told 15-20 minutes. I pulled in at the 15 minute mark...5 minutes pass and someone takes my card. Then the wait began...5 minutes, 10 minutes...nothing. The baby starts crying. I see another car pull up, walk in, get their order, and walk out...15 minutes...20 minutes I decided to quickly run in and find out WTF happened. NOTHING is QUICK about Branns. So, I've got one eye on my car, one eye on the useless hostesses. Why 2? The 2 of them together can't even function as 1 full human. All I want is my card back. They LOST my food. They are refunding my card...5 minutes...10 minutes...finally I said, "Where is my card? Just give me my card back." Finally, some one appears with card and voucher in hand. I grab it and run out the door. NO FOOD.
Redeeming the voucher:
I ordered wings to go. I asked how much my total was on the phone.
The response, "we don't know that. It's entered in a computer somewhere and then it's printed. So we have no idea. You will have to wait until you get here."
I arrive. My food is surprisingly on time, and wow, it's a correct order.
Then, I had to wait for the bill. And wait. And wait. While the 2 hostesses leaned against the wall, no eye contact, acting like I was a nuisance. When I got my bill, I ordered 12 more wings to which these zombies acted confused. Ugh. This is common among hostesses, waitstaff...just rude, unhelpful group of people. I swear you could put water in a pot and turn on the stove and they'd have no clue how to boil water...or maybe it's a hangover, or lack of care...or all of the above...whatever it is, it's frustrating. AVOID LIKE THE PLAGUE.
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