My review of the NHBC is not of their food or their brews, in fact I love them both. It has to do with a visit recently. We were in town for GVSU ghraduation and decided to dine at NHBC Friday evening. There was an hour wait, no problem well worth the wait, we always make it a point to visit the brewery when in Grand Rapids. 8 of us in total loved our meals loved the brews even more. We liked it so much that we decided to come back Saturday after graduation. We waited to about 8:00 hoping to avoind some of the dinner crowd.
At 8:00 we were told that there would be a 45-60 minute wait, again no problem, but the hostess then told us that there would then be a $15 cover charge because they had a band starting. I really did think she was joking, we were not there for the band we were there to eat and drink. Just because they decided to have a band the cost of it shouldnt be shoved down the throats of its loyal customers. We were with my parents in their 70's, did they really think we were going to hang around all evening for the band.
Anyway you can tell by my review that we love the NHBC, but I think the management should think twice about this policy going forward. Maybe tell the group in advance that if they decide to hang around for the music their would be an extra charge for that. Wow wouldn't that work great, better then sending away 8 hungry and thirsty customers disappointed. I did email the manager for some type of response but have failed to hear anything back.