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“Unique Experience”

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CityFlatsHotel - Holland
Ranked #8 of 18 Hotels in Holland
Certificate of Excellence
Reviewed January 1, 2012

My wife and I occasionally make the short drive to stay here for a night away and we've never been disappointed. This is a 'green' hotel, LEED gold certified that has to meet very stringent guidelines for energy conservation. From the cork flooring to the dual-flush toilets to the bamboo linens, everything serves a valuable purpose. Each room is unique and quite comfortable. The entire building is a contemporary style, geared more toward singles or couples rather than families. On the top floor is an excellent restaurant with wonderful views (see my review) and on the lobby level is a bar with a comfortable lounge. The hotel is one short block from downtown Holland, making restaurants, bars and shopping an easy and safe walk. There are other hotels that are cheaper, but they're not nearly as close to downtown and they're all basic chain hotels. For a unique night away I'd recommend this to just about anyone.

Room Tip: Ask for a room on an upper floor and ask about any large parties that might be staying there. If the...
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  • Stayed: December 2011, traveled as a couple
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1  Thank topfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cityflats, General Manager at CityFlatsHotel - Holland, responded to this reviewResponded January 4, 2012

Dear Topfan,

Thank you for your kind remarks! I will pass along to our staff your comments, we appreciate it. We also appreciate your thoughts and feedback regarding the rooms and the hotel in general. We take great pride in being one of the only Gold LEED certified hotels in the Midwest. Thanks again for staying with Cityflats Hotel in Holland!
If your travels bring you to the Grand Rapids area, please check out our new facility in the heart of downtown.

Stuart VerHoef
General Manager

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356 - 362 of 435 reviews

Reviewed November 29, 2011

CityFlats is a moden hotel just a block off of 8th street - the main shopping district in downtown Holland. We checked in and could not have been treated better by the front desk attendant. Within a couple minutes we were in our room.

The rooms are very modern. There was no carpet, not your standard bed, dresser, desk and bathroom. The floor was a hard, syntetic compound of some sort textured with speckels of color. It was not like stone or concrete, but softer. There were very few sharp angles - walls, etc. Everything was rounded and curved. It was all very cool and refreshing when compared to your normal chain room. Even without carpet and a very high ceiling it was somehow warm and cozy.

The bathroom was spacious and the shower was huge. The spout was very high up and not easily adjustable to a shorter person, but I had little problem.

Plenty of TV channels, the wifi worked great, the hotel was very quiet, and people were firendly.

My only complaints would be that the bed was very soft (great for a few minutes, but woke up very sore) and the breakfast buffet was sparse at best with just a couple danishes and muffins and some OJ. I doubt that either of these issues would be a deal breaker for a return visit, but worth noting.

  • Stayed: November 2011, traveled with family
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Thank adavici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cityflats, General Manager at CityFlatsHotel - Holland, responded to this reviewResponded December 8, 2011

Dear Adavici,

Thank you for your kind remarks! I will pass along to our staff your comments, we appreciate it. We also appreciate your thoughts and feedback regarding the rooms and the hotel in general!! Thanks again for staying with Cityflats Hotel in Holland! If your travels bring you to the Grand Rapids area, please check out our new facility in the heart of downtown.


Stuart VerHoef
General Manager

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Reviewed November 17, 2011

CityFlats is in the heart of downtown Holland. The hotel is eco-friendly. The rooms are quite large. The customer service was not that great. Room service said our breakfast would take 20 minutes. It took 45 minutes. They charge $10 to use a mini-fridge. The housekeeping staff knocked on the door even though we had the Do Not Disturb sign up. They even entered the room. The room key stopped working at exactly 11:00 (checkout time). Hotel choices are limited in downtown Holland, so I would recommend this place. However, I think the workers could be a little more professional.

  • Stayed: November 2011, traveled as a couple
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Thank z75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cityflats, General Manager at CityFlatsHotel - Holland, responded to this reviewResponded November 19, 2011

Dear Z75,

I want to apologize for the service that you encountered on your recent visit.We appreciate your thoughts and feedback, it helps us to improve for your future stays. We take great pride in our staff and facility, but we clearly didn’t live up to those standards on this visit.
Please do contact me directly to further discuss the situation at your leisure, my number is 616.796.2102.

Thanks again for staying with Cityflats Hotel in Holland!

Stuart VerHoef
General Manager

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Reviewed October 24, 2011

Most of the hotels in Holland are on Route 31, next to the shopping centers but quite far from downtown. CityFlats is right in downtown Holland, within walking distance of all the restaurants & shops downtown, which we really liked. The rooms are very modern and interesting, which is a nice change from the usual chain hotel design & style. I loved having a view of downtown Holland out the window, instead of looking at an interstate like most hotels. The beds were large and comfortable. I liked how the large flat-screen TV swiveled between the bed & the seating area. The bathroom and shower were better than any hotel I've ever stayed at.

My quick thoughts on being "environmentally friendly" - many hotels are adopting resource-saving policies, like reducing their laundry loads or installing dual-flush toilets. These measures are great, and I applaud them. But CityFlats, in both its design and operation, goes well beyond what any chain could possibly do. I've seen "LEED" sprinked on hotel literature at other places, but don't let it fool you. As of today, there are only 100 LEED-certified hotels in the United States, and only 41 of those are LEED Gold-certified, like CityFlats.

Two negatives: one, it's expensive. Two, it doesn't have a pool. However, if you're staying in Holland and want experience downtown small-city life, CityFlats can't be beat.

  • Stayed: January 2011, traveled as a couple
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1  Thank DPRoberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cityflats, General Manager at CityFlatsHotel - Holland, responded to this reviewResponded November 19, 2011

Dear DP Roberts,

Thank you for your kind remarks! I will pass along to our staff your comments, we appreciate it. Our designers worked very hard to create a unique feel and comfort level for you, our guests. Thank you for noticing all the hard work and dedication to providing Holland a downtown property that is as unique as the city. We also take great pride in being one of the only Gold LEED certified hotels in the Midwest.

Thanks again for staying with Cityflats Hotel in Holland! If your travels bring you to the Grand Rapids area, please check out our new facility in the heart of downtown.

Stuart VerHoef
General Manager

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Reviewed October 10, 2011

Love this place, quiet, wonderful firm beds, spa-like showers, eco-friendly design. A haven in Western Michigan.

  • Stayed: August 2011, traveled as a couple
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1  Thank docpoet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cityflats, General Manager at CityFlatsHotel - Holland, responded to this reviewResponded November 19, 2011

Dear Docpoet,

Thank you for your kind remarks! I will pass along to our staff your comments, we appreciate it. We take great pride in being one of the only Gold LEED certified hotels in the Midwest. The hotel proves that you don’t have sacrifice style and comfort, all the while, doing our part for the environment.
Thanks again for staying with Cityflats Hotel in Holland!

If your travels bring you to the Grand Rapids area, please check out our new facility in the heart of downtown.

Stuart VerHoef
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2011

I stayed here with my husband, 1 year old, and dog on the way home from a camping trip. The hotel is clean and beautiful. Everything is new and the service was spectacular. The staff let us keep our bikes in their storage area and even helped us take them inside. We ordered room service right away because it was fairly late and the food (which was delicious!) came in about 15 minutes. I love this place! Oh, and the sheets were the most comfortable, softest sheets I've ever slept on. Thought about buying them, but they were outside my budget! The rates are totally reasonable-about $150 during the week. It's also right downtown so you can walk to get breakfast or a beer at the brewery in about 2 minutes. I would recommend this hotel without hesitation. I will happily visit Holland, MI again just to stay here!

  • Stayed: September 2011, traveled with family
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1  Thank Beth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cityflats, General Manager at CityFlatsHotel - Holland, responded to this reviewResponded October 7, 2011

Dear Beth H,

Thank you for your kind remarks! I will pass along to our staff your comments, we appreciate it. We also appreciate your thoughts and feedback regarding the rooms and the hotel in general. We take great pride in being one of the only Gold LEED certified hotels in the Midwest. It also sounds like you got a chance to explore the downtown district of Holland with its great shopping, dining and unique culture.

We hope to see you again in the not so distant future. Thanks again for staying with us!

Stuart VerHoef
General Manager

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Reviewed October 5, 2011

My husband and I took a week long vacation to Holland, MI. We were drawn to the city for 2 reasons, the hotel, and the nearby brewery. We absolutely loved our stay. The hotel was gorgeous; our room was phenomenal (room 312). The shower was ridiculously awesome! The bathtub was great as well! The robe and slippers were a nice cozy touch. The bed was also surprisingly comfortable. The small patio was nice, but no chairs left it less enjoyable.
The location was perfect for our relaxing trip. We were within walking distance of New Holland Brewery and a lot of other little stores,restaurants, and coffee joints to explore. We headed out to a nearby beach a couple of times. Overall we had one of the best vacations together. Relaxing, accommodating, surprisingly fulfilling. Oh, and that restaurant on the top of the hotel..... Delightful!

Room Tip: 312 if you're looking to spoil yourself a little ;)
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  • Stayed: August 2011, traveled as a couple
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3  Thank Mirico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cityflats, General Manager at CityFlatsHotel - Holland, responded to this reviewResponded October 7, 2011

Dear Mirico,

Thank you for your kind remarks! I will pass along to our staff your comments, we appreciate it. We take great pride in being one of the only Gold LEED certified hotels in the Midwest. The hotel proves that you don’t have sacrifice style and comfort, all the while, doing our part for the environment. We are glad that you also had a chance to explore the city of Holland, it is truly a hidden gem.

Thanks again for staying with Cityflats Hotel in Holland!

Stuart VerHoef
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CityFlatsHotel - Holland

Address: 61 E 7th St, Holland, MI 49423-2913
Phone Number:
Location: United States > Michigan > Ottawa County > Holland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Holland
#2 Romantic Hotel in Holland
#6 Family Hotel in Holland
Price Range: $153 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — CityFlatsHotel - Holland 3.5*
Number of rooms: 56
Official Description (provided by the hotel):
CityFlatsHotel Holland is a 56 room boutique hotel in downtown Holland, MI and the first hotel in the Midwest to be LEED Gold Certified. The hotel's modern furnishings and urban feel make it a unique and exciting part of the West Michigan area. The entire hotel was built from local materials and renewable resources, creating a unique staying experience for all guests. Whether you're looking to book a room, a wedding, or host a corporate event, CityFlatsHotel is unlike any other space you've ever seen. With eco-friendly accommodations, sleek and tasteful decor, as well as an extremely attentive staff, we pride ourselves in being the best. Not to mention, all of our guest rooms include complimentary wireless Internet access and phones. Consider us for your next visit or event in Holland! ... more   less 
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Also Known As:
Cityflats Hotel Holland

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