I've only been for breakfast and almost always order the Wholesome Morning Sampler. I've had two less then great experiences here. A very busy morning my family and I waited over 45 minutes for our food, but a manager gave us a very generous discount on our bill.
My other poor experience my order came incorrect, it was taken back to be corrected. However they brought my husbands food out. He was forced to eat so it wouldn't get cold and mine took another 20 minutes, by the time it arrived I had them put it in a box to go.
Aside from these, which were spread apart I still go and haven't had an issue in several months.