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“Nice motel - poor internet”

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Comfort Inn Airport
Ranked #8 of 49 Hotels in Grand Rapids
Certificate of Excellence
Chesterfield, MO
Level Contributor
348 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 380 helpful votes
“Nice motel – poor internet”
Reviewed July 31, 2011

Checkin was reasonably fast. I was placed in a third floor room with balcony which was very nice, until I tried the internet. I could connect, but couldn’t go anywhere. The room was also very hot and the AC did not work well. I complained and was told the wireless internet didn’t really reach the balcony rooms on the third floor. So they moved me to the first floor right near the entrance. The internet and AC both worked much better in this room, but it was much noisier since the hotel van parked right in front of my window. Beds were very good, bathroom was nice with a large counter. The rooms have large flat screen TV’s, but most channels come in rather fuzzy like the signal is degraded. Breakfast was very good (and starts at 4:30am!) and they had nice snacks in the evening, including pasta and rolls one night.
The hotel is located on a heavily commercial street with pretty much every restaurant you could ever want within 1-2 miles. Two large malls are just a short drive to the west. Of course that also means lots of stoplights and congestion.
I am rating this hotel lower due to the poor internet. A hotel like this aimed at business travelers should have a strong internet signal in all rooms.
I paid $63 + 14% tax, and I would probably not stay here again due to the internet problems. If you don’t use the internet, it would be a good choice.

  • Stayed June 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
Thank jjctraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, Manager at Comfort Inn Airport, responded to this review, August 8, 2011
Thank you for your comments about your stay with us. We apologize for the internet issue that you encountered. Unfortunately during your stay we were in the middle of an internet upgrade for our property. Like you said in your email high speed internet is very important and we recognize that and have been upgrading our system with higher speeds and bandwidth. Thank you for the positive feedback on the breakfast and evening reception. We are happy that you enjoyed them. I hope you will give us another opportunity to serve you the next time your travels bring you to Grand Rapids as we appreciate your business
Comfort Inn Grand Rapids Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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423 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • German first
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English first
Camden, Maine
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2011

We spent a pleasant evening here while on vacation. Our grandson was especially pleased with the ice cream bar in the lobby after dinner. It is an older Comfort Inn, but the management and staff are very attentive, friendly and proud of their hotel. We would return if in the area.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cpessara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, Owner at Comfort Inn Airport, responded to this review, August 2, 2011
Thank you for the nice review. We are very happy that you had a great stay at the Comfort Inn Grand Rapids. I am very happy that you enjoyed the Ice Cream Social. It's one of the creative and fun things our team members have come up with thank our guests for staying with us
Hope you enjoy the rest of your summer and hope to see you again in the near future at the Comfort Inn

Comfort Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
308 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed June 29, 2011

The place is in the middle of all the action. There are many hotels in the area and we chose this place looking at the value and the reviews. We weren't disappointed.

This is a no frills place with an awesome HOT breakfast and friendly staff. The staff were really hardworking and courteous. The place doesn't have a pool and I thought it did -- not a biggie. The front desk guy apologized profusely when I asked him where the pool was. The filipino(?) lady refilling the breakfest buffet must have been the most hardworking person I've seen in a while. She kept refilling those eggs/sausages every 10mins without complaining. Amazing.

The place is also close to a lot of shopping and resturants. I was a lil bit concerned at the previous reviews, but there was no mustly smell and the beds were clean as ever. I would definitely recommend this place... Worth the money!

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jokerji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, Owner at Comfort Inn Airport, responded to this review, August 2, 2011
Thank you for the kind words about the hotel. We are thrilled that you enjoyed your stay. Thank you for your business and we hope to see you the next time your travels bring you to Grand Rapids

Comfort Inn Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, MI
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 26, 2011

The best thing about the stay was the staff. They were all very friendly and helpful - from the person who took my reservation to the person who checked me out at departure. The room was adequate, not great. Bathroom was clean, sheets were clean, but the carpet had "sticky spots." There was a bit of a musty smell to my room, which went away when I turned the a/c on. Exercise room was also very nice.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Duchess082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Michigan
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 23, 2011

We had to change flights and fly out of the GR airport at the last minute. We needed a place to stay for the night (about 11 pm until 5 am). The staff here was very friendly and helpful. The bed was extremely comfortable. Breakfast provided several options and was ready for us when we needed to go. The shuttle was quick and efficient, and the rates were great.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jcraft26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandville, Michigan
1 review
Reviewed May 2, 2011

Just wanted to make a few comments.....this hotel was wonderful....it worked out perfectly for us to return here after my daughters wedding reception at The Bluff. The next morning their was a big crowd of a boys sports team having breakfast but the ladies were very good at replacing all empty breakfast items:) Thank You again for ending our wedding experience on a POSITIVE note!:)

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lily23_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, Owner at Comfort Inn Airport, responded to this review, May 4, 2011
Thank you for sharing your expierence at our hotel. We appreciate the kind words and want to thank you for your business. We hope to see you again the next time your travels bring you to Grand Rapids.
Duane Zuber- Managing Partner
Comfort Inn Grand Rapids
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hickory Corners, Michigan
1 review
Reviewed March 16, 2011

Stayed two nights during eye surgery. Room was pristine, modern, large and comfortable.
Entire staff (including management) was professional, friendly, helpful and caring.

  • Stayed March 2011, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ramco34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanagergr, Owner at Comfort Inn Airport, responded to this review, April 6, 2011
Thank you for the review of our hotel. We are excited that you enjoyed your stay with us. We look forward to seeing you again and thank you again for chossing the Award Winning Comfort Inn Grand Rapids
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Airport

Property: Comfort Inn Airport
Address: 4155 28th St SE, Grand Rapids, MI 49512-1903
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Grand Rapids
#4 Best Value Hotel in Grand Rapids
#11 Business Hotel in Grand Rapids
#11 Romantic Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Friendly smiling faces, impeccably clean rooms, and a full hot breakfast await you at Grand Rapids Comfort Inn Airport Hotel. ... more   less 
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Also Known As:
Comfort Inn Airport Hotel Grand Rapids
Comfort Inn Grand Rapids
Grand Rapids Comfort Inn

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