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“Somewhat of a disappointment”

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Holiday Inn Express Hotel & Suites Grand Rapids Airport
Ranked #24 of 49 Hotels in Grand Rapids
St. Louis, MO
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Somewhat of a disappointment”
3 of 5 bubbles Reviewed October 4, 2011

After reading so many good reviews of this property, we were a bit disappointed with our experience. On the positive side, we did find the rooms to be very clean, and the rooms were plenty large for our purposes. The breakfast was also good, with quite a few food and beverage options. The pool was fine-- the water was a nice temperature, but the room containing the pool was very chilly which made getting out of the pool unpleasant.

We had some minor issues during out stay, such as finding that our room key cards had been accidentally deactivated when we tried to get into our room the second day (to their credit, the front desk quickly rectified the situation). Also, the thermostat was difficult to read, which made it hard to find a comfortable temperature for the room. There was an extremely long line for breakfast (and no available tables), so the 2nd morning of our stay, we had to skip breakfast because we did not have time to wait in line.

The major issues were the overly firm beds (with no mattress pads, just paper-thin mattress guards). If you don't mind firm beds this will not be a problem, but I did not sleep at all the first night as a result of the bed. Again, to their credit, the staff provided us with extra blankets to help alleviate the problem the second night, and it did help-- but the mattress was still not ideal. Unlike most of the other reviewers, we experienced a great deal of noise during our stay-- lots of kids yelling, running through the hallways, and slamming doors throughout the night. It did quiet down somewhat after 11:00pm, so we did not mention it to the front desk, but it was still louder than most hotels in which we've stayed, and we could hear conversations and TVs in adjacent rooms. Also, the drapes in our room were partially broken, so the drapes did little to block out the bright lights streaming into our room all night from the front of the hotel.

For all of the aforementioned reasons, I regret to say that we would not stay here again.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank StephSTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chakiwe, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, October 27, 2011
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to review us with a dissapintment and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

246 reviews from our community

Traveler rating
    106
    75
    40
    13
    12
See reviews for
75
25
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93
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Any
English first
Detroit, Michigan
2 reviews
4 of 5 bubbles Reviewed October 3, 2011

Great hotel. Bed was comfortable. There's a fridge in the room which is nice for meals we couldn't eat. There's not much in the area that's walkable, but there is a mall a short 2 minute drive. Free coffee in the hotel lobby. Check in was fast too! Great hotel. Would stay again.

Room Tip: There are side doors at the back so it's closer if you park there.
See more room tips
  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spriteguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chakiwe, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, October 6, 2011
Thank you very much for the high praise of our hotel! I'll be sure to let our staff know of your nice kind words. It is good to hear you enjoyed your stay. We also do offer a complimentary Shuttle to and from the airport also within a three mile radius of our hotel. So the next time you are in GR please feel free to ask for it. I am glad to hear that you will be staying with us again and we look forward to having you here.

Chakiwe Simundo
Guest Service Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed September 23, 2011

This hotel is clean, convenient, and very quiet. Definitely check in out if you are in the area. There are restaurants close by as well as a grocery store.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanetCincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pamelamattwebb, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, September 28, 2011
would like to take this opportunity to thank you for posting such a pleasant review! Our goal is to provide extraordinary service to every one of our guests, and we appreciate you taking the time to review your stay with us. It seems like "word of mouth" is always the greatest referral, and we appreciate you allowing us the opportunity to display our determination and desire to provide all of our guests with an extraordinary experience during their stay with us. Once again, thank you for choosing the Holiday Inn Express and Suites, Grand Rapids Airport location, and we look forward to accommodating you again soon!

Chakiwe Simundo
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed September 20, 2011

We stayed for 2 nights over Labor day weekend. Check-in was quick, i asked for an upgrade but was denied. They appeared to be having a large wedding reception or party on the 2nd floor however we were not disruptive. We asked for dining and sight-seeing options downtown and went that impressed with staff's knowledge of area.

Pool and hot tub were fair. Hot tub had dirt floating and needed to be cleaned.

Location is hard to find, GPS gets you close but have to really look for signs to find it tucked away back in the corner.

Beds were hard.

No outlets on side of beds. We had to pull bed out to find an extension cord to plug devices into.

Room was clean. Never did find the movie channel. Nice Flat Panel HDTV with poor SD service.

Breakfast was fair, a little better than continental but nothing fancy.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chakiwe, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review, September 29, 2011
Thank you for taking the time to convey your comments regarding your recent experience with us at the Holiday Inn Express & Suites in Grand Rapids Airport. Your willingness to share your thoughts with us is genuinely appreciated. I am glad to know that your check in experience was quick and smoth for you.
Concernig an upgrage that you requested, we are basically an all suite hotel and so every room you get is an upgrade. Our rooms are all exactly the same and you only have an option of either two beds or one king bed and in addition to that they all have a separate living area and a pull out sofabed and an additiona TV as well.
Regarding the outlets on bed sides, we do realise that it is an issue and our General Manager and owner are in the process of buying new lamps with an outlets for our guest convinience. We can understand how incredibly frustrating it must be to have move your bed for an outlet.

We hope you will continue to use Holiday Inn hotels as your lodging of choice, and look forward to welcoming you back in an effort to provide you with the level of service you expect from us.

Thank you again,
Chakiwe Simundo
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed August 18, 2011

I booked this hotel because of the proximity to Grand Rapids Airport & good price.

We booked a King Suite and were not disapointed. The room was nice and quite important: clean!

We arrived very late at night at Grand Rapids Airport and when I booked the hotel online I saw there was a free airport shuttle, however on the airport I could not find any information regarding shuttles for this hotel. I called the hotel then and 10 minutes later they were there to pick us up :-) The night receptionist was very friendly and gave us some bottles of water and apples for in the room.

The breakfast was better than in most Holiday Inn Express hotels. We only stayed one night as we were visiting friends in Rockford. We stayed here again the night before our flight departure. I can certainly recommend this hotel when you arrive late/need to take an early flight: the rooms are nice and clean, the breakfast ok and the staff very helpfull & friendly.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Freya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holland, Michigan
1 review
5 of 5 bubbles Reviewed July 20, 2011

This hotel was by far the nicest hotel we have stayed at in along time.... The staff was very friendly and helpful. The room we had was very clean and very comfortable. The breakfast was excellent also. The next time we come to grand rapids this is where we will be staying...

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank EHulsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 10, 2011

i have stayed at a number of holiday inn branded hotels and this one is by far my favorite. Room design is awesome for the suite style. Staff was great and helpful

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cboekhoven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Grand Rapids Airport

Property: Holiday Inn Express Hotel & Suites Grand Rapids Airport
Address: 5401 28th Street Southeast, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Grand Rapids
#14 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grand Rapids Airport 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Join us at the newest Holiday Inn Express in Grand Rapids, MI!The Holiday Inn Express Grand Rapids Airport Hotel provides quality and comfort with a unique twist...all rooms are suites! The Gerald R. Ford International Airport (GRR) is located only 3 miles from this airport hotel and our complimentary airport shuttle service will have you there in minutes.Amenities abound at the Holiday Inn Express Grand Rapids Airport. Stay Smart with Express Start breakfast served daily (including those irresistible cinnamon buns) and hot coffee offered round the clock. When you arrive, take a dip in our indoor pool or shoot hoops at the backyard sport court. If there is work to be done, you ll love free wireless Internet throughout the hotel and complimentary business center services.The Holiday Inn Express Grand Rapids Airport guests often visit nearby local Grand Rapids businesses including Steelcase Headquarters, Amway, Cascade Engineering, and Meijer among others.Holiday Inn Express Grand Rapids Airport is family and group friendly too, located next door to the MVP Sports Fieldhouse. We are also situated within walking distance of Cascade Meijer and Macaroni Grill, 2 miles from the Woodland Mall and Centerpointe Mall, 2 miles from Celebration Cinema, and only 5 miles away from the Frederik Meijer Gardens. The sandy beaches of the Lake Michigan shore is only a 35 minute drive. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Grand Rapids Airport
Holiday Inn Grand Rapids
Grand Rapids Holiday Inn
Holiday Inn Express Grand Rapids

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