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“Grand Rapids Mich”

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Homewood Suites by Hilton Grand Rapids
Ranked #8 of 48 Hotels in Grand Rapids
Certificate of Excellence
Reviewed June 11, 2014

Everything was first class.We went in for a wedding great service ,cleanliness ,comfortable bed ,handy kitchen in suite etc. Walking distance to restraints ,mall etc.Breakfast was hot and fresh with a great choice of items Not one complaint about our stay.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank SPHMurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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349 - 355 of 528 reviews

Reviewed June 11, 2014

The complimentary hot breakfast buffet is one of the best parts of staying at the Homewood. We were fully satisfied. We always hold our family reunions at this hotel, and will probably continue to do so in the future.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Homewood Suites by Hilton
1  Thank noppergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2014

Things happen that are sometimes out of our control. Without having to make a formal complaint, the manager and staff took care of the problem with a letter of apology, goody bag, and credit for one night. I would definitely recommend staying here. Plus, the rooms were quiet, clean, everything worked, and the pool was great!

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2014

I have always tried to stay at Home Wood Suites it is a very nice place, and the breakfast is more than adequate. I have enjoyed my stay the last three times.. On this last stay there were several things that went wrong not because of the staff just circumstances. I rate this hotel excellent because the things that went wrong are viewed as circumstantial for this trip only. The elevator was not working, could have used help getting our things to our second floor room. It was fixed in the morning when I went down for breakfast. The suite TV was not working because of the newly installed Directv not set up correctly. I admire the staff attempting to help.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
2  Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2014

Hotel is fine but ninor flaws make it less than easy to choose it over a nearby Residence Inn. Poor internet service (slow, hard to connect to) and poor room layout was disappointing. Pricing was better.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Greg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Homewood Suites by Hilton Grand Rapids, responded to this reviewResponded June 5, 2014

Dear Greg H,
Thank you for your review of the Homewood Suites Grand Rapids. It is our goal to exceed the expectations of each one of our guests. Please accept my sincerest apologies that we came up short during your stay. We appreciate your feedback and I will address your concerns about our internet with my staff. I hope that if you ever find yourself back in the area, you will allow us another opportunity to change your mind.

Sincerely,
Rebecca K.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2014

We had a great stay. I would highly recommend this hotel. It was convenient to many restaurants and shops. The area was safe to go for a walk. The complimentary breakfast was excellent. The hot tub and pool were very clean. They even have complimentary movies and DVD players. The suite was comfortable and clean. We really enjoyed our stay.

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank LisaNewBethlehem_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2014

Overall, our stay was excellent. We dropped our luggage off for storage early - David at the front desk was especially fantastic and accommodating. He stored our luggage, remembered us when we returned and already had our luggage waiting for us in our suite! He even called up shortly after we checked in to make sure all was well. Every employee we came into contact with was very nice and helpful.
The 2-bedroom floor plan worked perfectly for our family of 5. The kids enjoyed the pool and the breakfast (kids *love* the option to make their own waffles!).
The only issue was with the toilet. We discovered that the toilet drained water out of the tank following each flush. Not a drip, but a steady stream from the fresh water line. We reported it right away and were told that maintenance would be up. It wasn't until much later when I went to request some additional towels to keep the area dry that we were told Maintenance had determined it was not an emergent need and would be there in the morning. We had a note from maintenance (along with some chocolates, nice touch) the next day that the issue had been resolved. Unfortunately, one flush later...the issue was not resolved. As we were checking out that day, we did not worry about it further.

Room Tip: 213 may still have a leaky toilet
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  • Stayed: May 2014, traveled with family
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Thank GinaStruble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Grand Rapids

Address: 3920 Stahl Dr SE, Grand Rapids, MI 49546-6154
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Grand Rapids
#6 Romantic Hotel in Grand Rapids
#7 Business Hotel in Grand Rapids
Price Range: $135 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Grand Rapids 3*
Number of rooms: 78
Official Description (provided by the hotel):
Homewood Suites-by Hilton, is an upscale, yet casual, all-suite residential-style hotel that caters to travelers seeking a homelike hotel experience for a few days or more. The extra space and privacy of the suites, the casual atmosphere, and the many homelike amenities and services ensure guests satisfy their individual need for comfort, flexibility and convenience. All at the price of a high-quality, traditional hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Grand Rapids Hotel Grand Rapids
Homewood Suites Grand Rapids
Homewood Grand Rapids
Hilton Grand Rapids
Grand Rapids Homewood Suites
Grand Rapids Hilton

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