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“Impressive Staff” 5 of 5 bubbles
Review of Courtyard Grand Rapids Downtown

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Courtyard Grand Rapids Downtown
Ranked #15 of 49 Hotels in Grand Rapids
Certificate of Excellence
Clarkston, Michigan
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Impressive Staff”
5 of 5 bubbles Reviewed May 27, 2014

Everyone here went out of their way to make our stay very enjoyable. The room was great and the breakfast was better than we'd expected. The people at the front desk were knowledgeable about the city and very helpful. Alexis Baker noticed our group trying to take a picture and she jumped in to help so we could all be in the shot. We were all impressed by that. We will stay at this Marriott the next time as well. It has a great location and most things were walkable, so we just left our car in the lot. The housekeeping staff kept our room spotless and were always polite and professional.

Room Tip: We stayed on the top floor (7) which we found to be very quiet.
See more room tips
  • Stayed May 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zcorwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard Grand Rapids Downtown, responded to this review, June 4, 2014
Dear Valued Guest,

Thank you so much for choosing to stay with us, and sharing your wonderful experience on TripAdvisor! We appreciate you taking note of our tremendous staff - we are very fortunate to have such sincere and dedicated staff members. I am glad you got to enjoy the wonderful location, and the breakfast. We look forward to hosting you again soon!

At Your Service,

Carrie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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338 reviews from our community

Traveler rating
    105
    155
    50
    19
    9
See reviews for
60
98
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114
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Any
English first
Chicago, IL USA
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed April 28, 2014

We stayed here on a busy graduation weekend. The front desk was very helpful. We didn't use the pool, as time did not allow, but we saw it and it is big and looks recently redone. They also have a hot tub. Friendly employees.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LoveTaveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parma, Ohio
1 review
5 of 5 bubbles Reviewed April 24, 2014

This was my first trip to Grand Rapids. The Courtyard was very easy to find, and in perfect walking distance of our destination Van Andel Arena. The staff was phenomenal! Everyone from Alexis (one of the managers) to Cody the valet, to the girls in the Bar/Lounge area, they were all so welcoming and made me and the people I was travelling with feel so welcome! The rooms were nice, and the beds comfortable! The pool/hot tub were perfect for me and my companions. It was the perfect hotel for the evening, and I would definitely recommend it for future travels!

  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 13, 2014

The hotel is easily found and convenient for activites in town. Easy to drive around to places just outside of walking distance. Staff very friendly and helpful. Exceptional service from Heather at checkin, and her manager(forgot her name).Nice view of the city, room on the 7th floor was quiet enough for sure. Easy to self-park as well. Very clean hotel(nice beds) and bistro a nice place too-not fancy. The price to be in this location is reasonable. Felt very safe walking around, there are also connecting skywalks to other venues if you need to stay inside. Easy walk to museums and along the river. Will stay here again.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank michael c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard Grand Rapids Downtown, responded to this review, May 23, 2014
Dear Valued Guest,

Thank you so much for staying with us, and for sharing your feedback on the experience. We especially appreciate your kind words about Heather, and we will be sure to recognize her for her outstanding service. I'm glad that you enjoyed your stay, and the convenience our location provides. I'm also so glad to hear that you'll be staying with us again! We look forward to seeing you again!

At your service,

Carrie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 7, 2014 via mobile

Very clean, the courtyard has breakfast which isn't free but fast. Bistro and a bar, the bartenders are very nice what more do you need? Overall the staff is very friendly. The hotel is close to everything downtown. Next door is the B.O.B cool restaurant set up. Free internet which is great when traveling for work.

Stayed April 2014, traveled on business
Helpful?
Thank Zac P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
163 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 bubbles Reviewed April 7, 2014

Stayed at the Courtyard in late March for business. The JW was sold out and this Courtyard was full so assume there was some kind of convention/conference in town.

Hotel is right downtown and walking distance to several restaurants in the area. There is valet parking and the attendants were extremely helpful and friendly. There was a $19 charge.

Check-in was easy, short line. Given a room with twin beds on the third floor which didn't give me any type of view. Room was bright, standard Courtyard layout. Bed was comfortable, wifi worked well (free). Great breakfast down in the lobby. USA Today delivered to the door.

Small gym with a pool area. Equipment was a bit worn although there were large screen televisions for most of the equipment which was nice.

Overall decent Courtyard downtown. Convenient and clean. Not the cheapest Courtyard though primarily due to location.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank johnathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GI, Michigan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 29, 2014

Although the location worked well for us we were very disappointed with the Courtyard by Marriot's definition of a suite. Since we had brought our teenage son we had booked a suite expecting a bit more privacy. It basically had a little alcove and they brought in a roll away bed to stick there. When my husband went down to check on the mistake they assured us that this is a suite because it has more square footage than a regular room. Not so great for over $200/night.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
Helpful?
Thank JamieBarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Absolute_Hospitality, Manager at Courtyard Grand Rapids Downtown, responded to this review, April 2, 2014
We truly appreciate your feedback on our Suites and will use this information when evaluating future enhancements. If you would like to contact me directly at csmith@amwayhotelcollection.com we would welcome any further suggestions for our consideration.

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Grand Rapids Downtown

Property: Courtyard Grand Rapids Downtown
Address: 11 Monroe Ave NW, Grand Rapids, MI 49503-2662
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Grand Rapids
#10 Business Hotel in Grand Rapids
#12 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard Grand Rapids Downtown 3*
Number of rooms: 214
Reservation Options:
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Also Known As:
Courtyard By Marriott Grand Rapids Downtown Hotel Grand Rapids
Grand Rapids Marriott
Grand Rapids Courtyard

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