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“If it keeps getting any worse.....”

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Courtyard Grand Rapids Downtown
Ranked #15 of 49 Hotels in Grand Rapids
Certificate of Excellence
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“If it keeps getting any worse.....”
Reviewed May 26, 2013 via mobile

Stayed downtown for a Griffins game and of course had to stay at the Marriott courtyard. Realizing they had just returned to business after a flood, I knew there could be some inconvenience but.....While we were placed on the seventh floor at 10 p.m. at night, kids 5 years old running up and down the corridor. When they finally went intheir rooms..walls were so thin..could not sleep. when they remodelled would have been wise to move the bed against the east wall not against the west wall lining up with the noise from the room adjacent. Then, having just had a sprained ankle, and having a handicapped sticker..there garage was full..the valet guy said ..you can park a couple blocks away and walk...OH YES>>>>>>>
All in all...very disappointing....When I mentioned it to the staff...they did NOT even seem to care....thats what bothers me the most...NO ..will not stay here again...even though a gold member with Marriott rewards..unfortunately....

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mentorman52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard Grand Rapids Downtown, responded to this review, June 6, 2013
Dear Valued Guest,

Thank you for staying with us while you were downtown for the Griffins hockey game, and for taking the time share this extremely important feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, but most of all apologize for the the fact that you felt your concerns were not taken seriously by our staff. We would like the opportunity to discuss your experience further so that we can correct these issues. If you would be so kind as to contact our guest services manager at ABaker@courtyardgr.com, we would really appreciate it. Thank you, and we hope to have the opportunity to host you again soon.

At your service,

C. Kolehouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 reviews from our community

Traveler rating
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    19
    9
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61
98
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117
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Scranton, Pennsylvania
Level Contributor
111 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 25, 2013

The location is ideal for the downtown activities, right across from the Bob and around the corner from the local brew pubs. Valet parking a little costly, but a public garage is extremely close and you save yourself about $10.

Free Wi-Fi - the rooms were clean and they offer a breakfast on site with more of a limited but adequate selection.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kanukster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard Grand Rapids Downtown, responded to this review, May 28, 2013
Dear Valued Guest,

Thank you for staying with us and for your kind words about our property! We're glad you were able to take advantage of the free Wi-Fi and our on-site restaurant during your visit. Please stay with us again on your next visit to Grand Rapids! We appreciate you taking the time to post a review about your experience.

At your service,

C. Kolehouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Level Contributor
316 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed April 21, 2013 via mobile

I've stayed here many times. It is a fresh Courtyard with a nice Bistro and well decorated rooms. Friendly staff, low turnover = familiar faces. Adjoins a parking garage ($14/day) with valet parking ($19) available. Walking distance to GRAM, Van Andel Arena, running and walking paths, on the river, Amway Grand Plaza, BOB, Grand Rapids Brewing, Leo's, Bistro Bella Vita, etc... Feels clean and safe. One of the better hotels in GR.

Stayed April 2013, traveled on business
Helpful?
Thank ChrisFromCincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard Grand Rapids Downtown, responded to this review, May 16, 2013
Dear Valued Guest,

Thank you so much for staying with us and for sharing this wonderful review! We are glad you enjoyed seeing many familiar faces during your stay, and all the nearby attractions. We hope you see you again sometime soon!

At your service,

C. Kolehouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
271 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed April 20, 2013

We stayed here for one night on a very quick trip to grand rapids. This courtyard is right downtown and you have lots of places you can eat and shop nearby as well as visit some local sights. Gerald Ford museum, van andle arena etc. Not as fancy of course as the jw Marriott nearby but you can take the skywalk to get there if you want to have a fancy meal or drink in their bar and restaurant. Parking is $14 to self park and $16 valet. Small market to buy food drinks and a bistro w food and alcohol as well.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatienceWonderful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard Grand Rapids Downtown, responded to this review, May 16, 2013
Dear Valued Guest,

Thank you for staying with us on your quick visit to Grand Rapids! I'm glad you took note of all the possibilities the skywalk provides - especially in the winter months - to check out all the nearby attractions without having to go outside or find other parking. I hope that you will stay with us again, perhaps for a longer visit so you can enjoy all our hotel's amenities! Thank you for posting this review.

At your service,

C. Kolehouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids
1 review
Reviewed April 16, 2013

Our Family came to watch our daughter run her first 1/2 marathon. The room was great and very close to the start and finish lines. It was a pleasure to stay at the Courtyard. Would stay with you again, gladly.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Janet V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard Grand Rapids Downtown, responded to this review, May 16, 2013
Dear Valued Guest,

How wonderful that you came to watch your daughter run her first half marathon! Congratulations to her! I am glad your stay was such a pleasure, and hope that you will come stay with us again soon! Thank you for posting this review.

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 9, 2013

I stayed at the hotel as I had an event across the street at the B.O.B. The rooms are very, very clean, spacious, and comfortable. The "electronic" amenities are very good as well. USB plugs built into the entertainment system (to charge your cell phone, etc.) are very handy, and you can plug your laptop in (if you bring a VGA video cable) and watch on the TV. I didn't notice if an HDMI cable could be used (but you could ask). Overall the hotel provides a great experience. I feel that it may be a bit overpriced, but again, the rooms are very clean and comfortable and the location is great. You get what you pay for. It's the best location if you want to get to the Van Andel Arena, Rosa Parks Circle, Flanagan's, or, again, the B.O.B.

Room Tip: I have stayed at this hotel several times. Each on a different floor, with a different view. That...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Courtyard Grand Rapids Downtown, responded to this review, May 16, 2013
Dear Valued Guest,

Thank you so much for staying with us for your event! I'm so impressed that you took notice of all our electronic amenities. We have worked hard to set up the TV, workstations, outlets, and etc. to make our rooms as convenient as possible, and we appreciate you taking notice! We hope to see you again sometime soon.

At your service,

C. Kolehouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2013

If you are going to Grand Rapids, what better place to stay than a luxury hotel on the shores of the Grand Rapids! This hotel has a convenient parking garage across the street, many restaurants and shopping places within walking distance. The hotel itself is clean, luxurious and well-staffed. Nice amenities and good room service.

The price was reasonable when I stayed in August, 2012. A bargain really for the quality of the hotel.

Cons: the lobby, restaurant and general facilities are a bit on the smallish side for a grand hotel.

Room Tip: Marriott always has deals running. You may want to ask for a room facing the River.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank O-town_represent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Grand Rapids Downtown

Property: Courtyard Grand Rapids Downtown
Address: 11 Monroe Ave NW, Grand Rapids, MI 49503-2662
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Grand Rapids
#10 Business Hotel in Grand Rapids
#12 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard Grand Rapids Downtown 3*
Number of rooms: 214
Reservation Options:
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Also Known As:
Courtyard By Marriott Grand Rapids Downtown Hotel Grand Rapids
Grand Rapids Marriott
Grand Rapids Courtyard

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