This is a nice hotel located in the downtown area of Grand Rapids. It's connected via an elevated walkway to the Convention Center, which is very convenient during the cold winter months. Hotel rooms were clean and the whole facility seemed in very good shape. Staff was friendly and helpful. The only problem I have with the hotel is that I booked through AMEX Travel and paid for the room up front, but when I checked out I noticed a complete charge for the room again. I mentioned at the front desk that I had payed for the room up front and was told that the incorrect billing would be deleted. That was three weeks ago and I still have the double billing in the system and I am working through AMEX to get the charge turned since I can't get the hotel (after three different calls during that period) to correct their mistake. My low grade for the hotel experience is based on this issue. Without the issue this is easily a 4 out of 5 hotel.
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- Also Known As:
- Courtyard By Marriott Grand Rapids Downtown Hotel Grand Rapids
- Grand Rapids Marriott
- Grand Rapids Courtyard