I have stayed at many Marriott brands over the years ad this is the first one I have been totally dissatisfied with.
The entrance sign is small and parallel to the street. We missed it the first time and the second time, we saw a sign with "Additional Marriott Parking" on it. Thinking we had missed the hotel again, we turned at a sign that said "Marriott Parking". Turns out the first sign had smaller type that directed you around the corner for the overflow parking - at the big sign that proclaimed "Marriott Parking". Wound up on a lower level that was entirely handicapped hostile relatively steep ramps, no automatic door openers, a long inclined corridor with no handrails. How they get away with this, I don't know, but I will be contacting the appropriate agencies. I will also be posting pictures later.
Our room - right next to the vending machines - looked nice on first impression. And then we found the empty beverage can behind the curtains. Our room faces Monroe St., which has an amazing amount of motorcycle traffic. Loud motorcycle traffic.
The WiFi stinks. Being an experienced traveler, I carry a high-performance WiFi antenna with me. I haven't found a Marriott WiFi channel yet that gets me above 5.5 Mbps and he signal strengths vary all over the place.
All in all, this has not been a pleasant experience. Poor and confusing signage. Handicapped-hostile. Housekeeping that leaves empty beverage cans behind. Kind of place that prompted us to pull the covers back to see if there were any little visitors there. There weren't - or at least we haven't seen them.
I grant you, I am really ticked off about the poor signage and the very handicapped hostile environment. And you know what? I think I am fully entitled to be peeved. My experience may be rare - but it is real. Won't be staying here again. Yes, we could ask for another room and such, but frankly we're tired and really ticked off.
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- Also Known As:
- Courtyard By Marriott Grand Rapids Downtown Hotel Grand Rapids
- Grand Rapids Marriott
- Grand Rapids Courtyard