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“August 6th 2014 stay at Hawthorn Suites Grand Rapids” 3 of 5 bubbles
Review of Hawthorn Suites by Wyndham Grand Rapids, MI

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Hawthorn Suites by Wyndham Grand Rapids, MI
Ranked #31 of 49 Hotels in Grand Rapids
Tampa Bay FL
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“August 6th 2014 stay at Hawthorn Suites Grand Rapids”
3 of 5 bubbles Reviewed August 9, 2014

Our flight was delayed, so we checked in after midnight. The check in clerk had been asleep but the check in when smooth with no problems. I had reserved the king bed, queen bed and sofa for our stay in the hotel. Upon entering the suite there was a problem locating the proper light switch. Since it was dark both outside and inside there was no light to see where the light switch was. There were two sliding switches which controlled the ceiling fan speed, but the slider for the light was not operable. Someone had used another switch for the light. The living room and kitchen area was nice. There is a full kitchen. Entering the lower bedroom revealed the king bed. There is also a small desk in the room. The interior was somewhat awkward. The light switch for the only light was about 5 feet to the right of the door. So, entering a dark room would cause you to fumble for the light switch. The only light is a hanging lamp, to the right of the bed, and is approximately 3 feet back behind the desk chair. If you were on the right side of the bed, and got up during the night, you likely would bang your head on the light. the height of the hanging light is about 5 foot from the floor. The king bedroom has its own bathroom, there is no other bathroom on the first floor. There were a sofa and two chairs, and a fireplace in the living room. Upstairs has a loft, where the queen bed is. There is a full bath upstairs. Missing from the master bedroom was the TV. I informed the front desk that the TV in the king bedroom was missing, I also informed them that the mirrored doors for the closet was off the track and needed repair. Other than the few short falls, the bed slept comfortable. The breakfast ends promptly at 0930 am so don't be late. The breakfast was the typical scrambled eggs and corned beef hash. It was good. Despite the short falls, the visit was average to good. I probably would stay there again but in another part of the complex. The road traffic was loud in the morning.

Room Tip: The room I had offered a wonderful view of the shopping plaza parking lot as well as the traffic noi...
See more room tips
  • Stayed August 2014, traveled with family
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami T, General Manager at Hawthorn Suites by Wyndham Grand Rapids, MI, responded to this review, August 30, 2014
Dear guest,

Thank you for your review. I am delighted to hear that you were satisfied with your overall services and stay at our facility. Due to your review I am instructing our housekeeping staff to turn on the furthest light in the room so as to prevent any "fumbling" upon first entering the room during the evening. Although this will slightly increase energy costs I am positive the lighting will be more convenient and inviting to our valued guests. Thank you again for taking the time to let us know how we are doing.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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625 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Any
English first
Dubuque, Iowa
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed August 9, 2014

When we first checked in the lady working the front desk was very friendly towards us and our kids. Because we where leaving some of our electronics in the room while we where gone for the day we asked for extra towels so they didn't have to clean it every day. She then informed us if we just needed clean towels and didn't want the room clean to call the front desk. The pool was a decent size for a hotel and the kids had a blast. My oldest really liked the basketball court. Every morning there was a free hot breakfast which was different every day. Nothing fancy but the food was decent. The only down sides where 2 days before we checked out they started road construction right outside the hotel. While it wasn't noisy it did make it a little more difficult to get out of the hotel.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami T, General Manager at Hawthorn Suites by Wyndham Grand Rapids, MI, responded to this review, August 30, 2014
Dear guest,

Thank you for sharing your review with us. I am delighted to hear that you enjoyed your stay with us and will pass your comments across for the rest of my team to enjoy. We look forward to welcoming you back next time you are in town!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marine City, Michigan
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 3, 2014

I liked how there were a few rooms to each complex so you didn't hear people going up and down the halls. The staff was very friendly. The person at the desk allowed us to check in early and offered us an upgrade to a suite for an extra $10. There were three of us, so the extra space was a plus. I went from sleeping on a pull-out couch to sleeping in my own room on a full bed. The suites are very similar to townhouse apartments in that there is a master bedroom with a bath off of a living room and full kitchen with an extra bedroom upstairs with its own bath, too. It was very close to shopping and restaurants, too. My only complaints are that the pool looked bigger in the picture, and there wasn't much of a variety for the free breakfast. The sausage tasted funny and the eggs were dry. Overall, the price was fair and I would stay there again.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smallone712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami T, General Manager at Hawthorn Suites by Wyndham Grand Rapids, MI, responded to this review, August 30, 2014
Dear guest,

Thank you for sharing your review with fellow Tripadvisor travelers. I am delighted to hear that we were able to offer you an upgrade to the two bedroom two bathroom king and queen suite at check in. We do find this room type to be perfect for our larger families or couples travelling together. We look forward to welcoming you back next time you are in town!

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed July 27, 2014 via mobile

It appeared as if housekeeping skipped cleaning our room before we checked in. Dirty floors, dirty carpet with what appears to be pet hair, urine and hair on the toilet are some of the things that greeted us on our visit. We would have complained and asked for a different room, but we checked in after 1am and were exhausted. Besides all that the bed was rock hard and not comfortable at all. Will not be returning to this hotel on our next visit to Grand Rapids, there are much cleaner and better hotels in the area.

Stayed July 2014, traveled with friends
Helpful?
1 Thank Co R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami T, General Manager at Hawthorn Suites by Wyndham Grand Rapids, MI, responded to this review, August 30, 2014
Dear guest,

Thank you for completing a review for our property. I would like to apologize for the condition of the room at check in and regret that we were not able to rectify the issue prior to check out. We are in the midst of revamping our entire housekeeping department by retraining all staff and instigating new policies and procedures to ensure consistency and efficiency while meeting or exceeding brand standards. I am excited to say that we are seeing some very positive changes. We want to assure you that we are working hard to correct these issues and hope that perhaps you will give us the opportunity to provide you with a more positive and hassle free stay next time you are in town!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hawthorn Suites by Wyndham Grand Rapids, MI

Property: Hawthorn Suites by Wyndham Grand Rapids, MI
Address: 2701 E Beltline Ave SE, Grand Rapids, MI 49546-5914
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 49 Hotels in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham Grand Rapids, MI 3*
Number of rooms: 96
Official Description (provided by the hotel):
Extended stay property, offers a free breakfast every morning and a free dinner Monday thru Thursday! Pet friendly! ... more   less 
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Also Known As:
Gatehouse Suites Grand Rapids East Hotel Grand Rapids
Residence Inn Grand Rapids
Grand Rapids Residence Inn

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