As others have noted, very friendly staff, agreeable rates, and good beds (our loft "2 bedroom" suite unexpectedly had a king in the bedroom and a queen in the loft). The breakfast compares favorably with places like Hampton Inn. The location on the east beltline is convenient to the east side of the city and there are plenty of nearby options for shopping and dining -- not least the Krispy Kreme shop across the street! However, an overall rating his hard to peg, and I was frankly surprised Wyndham would have one of their brand names on a property needing so much work and where housekeeping seems to need greater attention to detail. The wooden stairs can make neighbors' arrivals and departures quite noisy, a nuisance in the wee hours. Photos show the evidence of bathroom work needed, and failure to fully clean the carpet (vacuum cleaners don't go all the way to the wall). These make you wonder what else they're missing. It also makes you wonder what they do to earn the $50 pet cleaning fee, which unfortunately is not disclosed on some 3rd party reservation sites. We'd return, but would hope for some improvements in these areas.
- Official Description (provided by the hotel):
- Extended stay property, offers a free breakfast every morning and a free dinner Monday thru Thursday! Pet friendly! ... more less
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- Also Known As:
- Gatehouse Suites Grand Rapids East Hotel Grand Rapids
- Residence Inn Grand Rapids
- Grand Rapids Residence Inn