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“If you are traveling with a dog this is a good option. ”

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Crowne Plaza Grand Rapids (Airport)
Ranked #29 of 48 Hotels in Grand Rapids
Level 5 Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“If you are traveling with a dog this is a good option. ”
Reviewed August 27, 2014 via mobile

We were traveling through Michigan and were looking for a hotel that would accommodate our dog. Most of the other options were not as nice. We feared it would be run down or dirty but it was actually nicely appointed and clean. It is located near many restaurants and shopping.

Stayed August 2014, traveled with family
Helpful?
Thank maliz7417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review, September 2, 2014
Dear maliz7417,
Thank you for taking the time to review your stay. We are pleased to hear that you enjoyed that our hotel is pet-friendly, clean, and conveniently located near area businesses.

Thank you for allowing us the pleasure to serve you and for your candid feedback. We hope to welcome you back again soon!

Best,
Christine Vo
Sales/Catering Assistant & Social Media Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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302 reviews from our community

Traveler rating
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    84
    34
    36
See reviews for
73
37
16
133
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
San Francisco, California
1 review
Reviewed August 25, 2014

I checked in a little late -- after 11pm. I was impressed as soon as I walked in the door. The lobby is large and spacious and the reception area was modern and open. The front desk agent at the time was a man-- can't remember his name but he was very welcoming. The hallways looked a little worn but the the actual sleeping room was large with a raised ceiling and big comfy bed. I appreciated all of the "extra" amenities. They served food late at the bar and the service there was excellent. Overall was a very pleasant stay.

  • Stayed August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank GibbyA31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review, August 27, 2014
Dear GibbyA31,
Thank you for your candid feedback. We are pleased that you enjoyed our staff, rooms, and Aryana Restaurant and Bar. We will certainly forward your comments the the proper management so we can give praise where needed. Thank you again for your review. It is our pleasure to serve you and we hope to welcome you back again soon.


Best,
Christine Vo
Sales/Catering Assistant & Social Media Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level 5 Contributor
58 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed August 18, 2014

Rooms are clean although smell of aging. Beds are comfortable. Flat screen televisions with plenty of channels. Only one electrical outlet was available on the writing desk to plug in laptops, etc. so if you have a lot of items to charge you'll be swapping and sharing devices from just that one plug. Window based air conditioner is a little noisy. Long corridors make the more distant rooms feel like a hike. Large indoor - outdoor pool that should be fun for kids. The fitness room, however, is very small and busy. Years ago this probably was a fine property. Now, however, other properties do a better job of meeting the needs of travelers.

  • Stayed July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank edsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review, August 27, 2014
Dear edsh,
Thank you for taking the time to review your stay. We are happy that you enjoyed our rooms, beds, TVs, and pool area. That being said, we apologize for any inconvenience you experienced regarding our outlets, air conditioner, and fitness center. We will certainly forward your suggestions to the proper management so it could be used to consider future improvement at our hotel.

Thank you again for providing feedback on your stay. We appreciate your business and hope to welcome you back soon.

Best,
Christine Vo
Sales/Catering Assistant & Social Media Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level 6 Contributor
156 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed August 13, 2014

First off...the hotel is a little old. Second, it's massive. Third, it looks like an apartment complex from Russia on the outside. Lobby and service was strong. They have two pools that looked nice and a decent looking restaurant. Corporate rate was $120 a night which of course s great. My room was clean...but you can't clean old. The hotel might have been a gem in its day but it's showing its age.

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank IrishCreamers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review, August 20, 2014
Dear IrishCreamers,
Thank you for taking the time to review your stay, We are happy to hear that we were able to offer a suitable corporate rate, provide great customer service, and that you enjoyed our pool area. We are indeed one of the larger and older hotels in the Grand Rapids area, so we understand when guests are not accustomed to our property. Our guest reviews are valuable to us in order to consider future improvement. It is our goal to make sure every guest feels comfortable and welcome at our hotel. If you have any further comments/concerns, please feel free to email us at cvo@crowneplazagr.com. Thank you again for your candid review. We appreciate your business and hope to welcome you back again soon.

Best,
Christine Vo
Sales/Catering Assistant & Social Media Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 10, 2014 via mobile



I wish I had nice things to say about this hotel. However, I can't say our experience was positive. As with any hotel, the first priorities are safety and cleanliness. This hotel was safe but not clean. The carpet had a musty smell that was hard to miss. I am very big on cleanliness and will typical do a very detailed inspection of a room at arrival. There was a considerable amount of dust located on the top of the tv. In addition, the shower curtain had a strong mildew smell. A gross shower is unacceptable. The furniture was very warn and dated. The microwave had two large dents in the door. In addition, the toilet was not functioning properly.

Pros
Close proximity to airport
Decent room size

Cons
Old, dated, dirty interior
Overpriced for "star" value
Dirty


Stayed August 2014
Helpful?
2 Thank JohnKnoxTravelGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review, August 18, 2014
Dear JohnKnoxTravelGuru,
Thank you for taking the time to provide feedback on your stay. On behalf of the Crowne Plaza Grand Rapids staff, we sincerely apologize for the inconvenience you faced regarding our housekeeping. We have forwarded your concerns to the proper management and will look into the matter. Thank you again for bringing your concerns to our attention. We value our guests' feedback in considering future improvement. We hope you will give us another chance to show you a stay more in line with our Crowne Plaza standards.

Best,
Christine Vo
Sales/Catering Assistant & Social Media Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yale, Michigan
Level 5 Contributor
66 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 9, 2014 via mobile

Was there for a two day conference. Room was very nice. Food was excellent. As part of the conference, we were served lunch, dinner, breakfast, and another lunch. All very well done. Servers were very professional and personable. Conference rooms were also very nice.

Stayed August 2014
Helpful?
1 Thank Pflynn712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review, August 13, 2014
Dear Pflynn712,
Thank you for reviewing your recent stay at the Crowne Plaza Grand Rapids. We are happy to hear that you enjoyed our rooms, catering, banquet staff, and meeting rooms. We will certainly forward your compliments to the proper management so we can give praise where needed.

Thank you again for taking the time to leave your feedback. We appreciate your business and hope to welcome you back again soon.


Best,
Christine Vo
Sales/Catering Assistant & Social Media Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level 4 Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 7, 2014

We stayed for a couple nights with a baseball team. There was also a couple Lacrosse teams and softball team as well. So there were many groups. Checked in and them realized rooms faced the courtyard, I really wanted the courtyard so I went to the desk and they immediately gave me a courtyard room, which I found to be great customer service. The courtyard is pretty cool has good seating on a wood deck as well as a Tiki Bar with snacks and beverages. The pool was an indoor/outdoor pool which was cool for the kids and we could see them from the patio. The only downside is that many pilots/flight attendants stay here and we were getting a noise complaint one night, but there were like 40 other people on the patio so I wasn't sure why they pointed us 6 adults out sitting away from the noise on our little patio and it was still light out side I think around 8:30, but we kindly said no problem we'll keep it down, but I'm pretty sure the noise is coming from the mass of people on the patio. I feel that the hotel should put the pilots/flight attendants facing away from the courtyard so they are not disturbed. This wasn't major but it's just a suggestion for the hotel. This hotel does not have a free breakfast but we knew that going in. They do offer a great group rate. Overall it was a clean, big and descent hotel to stay at.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Trip-Junkie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaGR, Guest Relations Manager at Crowne Plaza Grand Rapids (Airport), responded to this review, August 13, 2014
Dear Trip-Junkie3,
Thank you for reviewing your stay. We are happy to hear that our staff was able to provide you with great customer service and that you were able to take advantage of our great group rates, courtyard rooms, pool area, and Tiki Bar. We will certainly forward your compliments to the proper management.

That being said, thank you for your suggestion. We are constantly trying to find ways to accommodate our teams and airlines.

Thank you for allowing us the pleasure to serve you and your team. We hope to welcome everyone back again soon.

Best,

Christine Vo
Sales/Catering Assistant & Social Media Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Grand Rapids (Airport)

Property: Crowne Plaza Grand Rapids (Airport)
Address: 5700 28th St SE, Grand Rapids, MI 49546-6904
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 48 Hotels in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Grand Rapids (Airport) 3.5*
Number of rooms: 320
Official Description (provided by the hotel):
Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more   less 
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Also Known As:
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza

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