The hotel is older, but has been updated (probably several years ago). None of the staff makes eye contact or acknowledges your presence when you approach. The concierge clerk and the shuttle driver don't seem too happy to be there either. Upon check-in, I requested a microwave and mini frig. I had to ask 3 times and it took 2 hours to be delivered. First only a microwave was delivered, and then the frig with a 2nd microwave. The front desk clerk did try to help me obtain the appliances and then waived the fee due to my inconvenience. (I had already bought groceries and had no where to put them. I was about to get ice to put in the bags.) Housekeeping did not replenish my supplies the 2nd day, and did not leave a bath mat. The toilet runs, and the closet door and dresser drawers were difficult to open. There are long hallways, but elevators are at each end and there is easy access to parking. The rooms seem quiet. The fitness center is decent and open 24 hours. The concierge is open for a continental breakfast 6:30-10 AM and snacks with beer and wine 6-10 PM. The hotel is in a great location - close to I-96, airport, shopping and restaurants. Everything you could need is on 28th St.
- Official Description (provided by the hotel):
- Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
- Grand Rapids Crowne Plaza