Stayed for one night after booking a secret hotel on Priceline to get a lower rate. It said 3.5 star but it's no where near that. I've stayed at a few other local hotels in the past that were 2 or 2.5 stars and they were much nicer. First impression pulling in parking lot was that this was a old hotel. I checked in and as I walked into my building we were greeted with a very badly overflowing garbage can that was also laying on grass and sidewalk. I then went to my non smoking room was hit with a very strong smell of smoke so returned to the front desk for a different room and as I entered this one I found dirty socks from someone before us. I returned to desk to let them know and they said we will have someone come take care of it but hours later they were still there so I moved them to the hallway and 12 hours later they were still laying outside our door in the hallway. On a positive note they did clean up garbage by entrance right away after I let the front desk know and also they brought us a mini fridge to use for free which they normally charge for (not sure why). They also gave us free buffet breakfast after I complained to Priceline about the quality of the hotel. Everything about the hotel just feels and looks old. I was very disappointed with our stay and I expected WAY better from a Crowne Plaza hotel.
- Official Description (provided by the hotel):
- Located in Cascade Township, our property features 320 newly renovated guest rooms, 21,000 sq. feet of meeting facilities, indoor/outdoor swimming pool, gym, sauna, restaurant and lounge, and free WI-FI. Conveniently close to the the Gerald R. Ford airport with access to a free airport shuttle. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
- Grand Rapids Crowne Plaza