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“Nice with hotel with nothing special”

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Holiday Inn Grand Rapids Downtown
Ranked #19 of 49 Hotels in Grand Rapids
GreenLeadersSilver level
Michigan City, Indiana
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Nice with hotel with nothing special”
Reviewed March 5, 2014

I stayed at this hotel for a conference and it was nice. Parking was free and we were able to check in early. The location is kind of on the edge of downtown but it was not bad at all. The rooms were nice and clean. They also had a little gift shop with snacks which was nice.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wannabetravler42041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review, March 6, 2014
Hello wannabetravler42041,

Thank you for your posting on TripAdvisor. We were very happy to know that your stay with us was quite comfortable and you were able to experience the majority of the hotel amenities. We would invite you back to Grand Rapids for future conference or perhaps just to explore the city. There is always something interesting happening in Grand Rapids. Thanks again and safe travels to you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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453 reviews from our community

Traveler rating
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    80
    26
    19
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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  • English first
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English first
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 4, 2014

I stayed here for 2 nights on a business trip to Grand Rapids in January.

After some initial confusion were the help desk lost my inquiry, the staff, in particular a young lady named "Emily" bent over backwards to make it right. They could have lost me right there but she seized the opportunity to gain a customer for life.

From that point on, the experience was nothing short of excellent.

The rooms were clean and comfortable and most importantly - warm! The WiFi is good and I was able to Skype my kids a number of times without any hassles with connection.

We ate at the cafe a couple of times and it was very good. It is quite simple but offers quality food and the servings are good sized and well priced.

The location is very handy and you can walk to many local attractions within minutes. Its a pretty little city so walking is definitely suggested.

Thumbs up for this one.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Todd1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 26, 2014

I stayed one night for a two-day conference at the Amway Grand. It's a short walk from the HI, but the sidewalk had not been cleared (not the hotel's fault). Ordered a burger from the hotel restaurant in the evening and it was average. The room was nicely decorated and very clean. Good internet. My only real complaint was the traffic outside -- again not something the hotel can control. My south-facing window was right at the level of the elevated freeway outside, and it wasn't scenic or quiet.

Room Tip: Rooms on the northeast side of the building are slightly quieter.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigGeorge1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review, March 6, 2014
BigGeorge1,

We appreciate your candid comments regarding your stay at our Holiday Inn. I do apologize that a few items impacted your stay. Please know that we are working on a solution for the traffic noise and will continue to work on the sidewalks. Mother Nature has really challenged us to develop a better plan. Our culinary team has been testing new concepts for more creative specialty burgers. The response has been excellent so far. Next time you are in town, we would love your opinion. Thanks for your comments and travel safely!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 26, 2014

I have stayed at this hotel 4 times now. The location, amenities and parking are very good. Parking is free.

Short walk (5-10 minutes) to down town and most tourist locations.

The restaurant and bar are have very good menus and the cooks are willing to modify your order with a smile.

Rooms have allays been comfortable, very well maintained and clean.

Staff is excellent and very personable.

Would recommend over the Marriott or Amway Grand based on price and service.

Room Tip: Select a lower number (x01-x10) which are located on the east side, away from the highway.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 150NightsPerYear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 9, 2014 via mobile

The hotel was a good value based on the downtown location, amenities & free parking! It is walking distance to downtown bars & restaurants. The best part was the tasty, fast & friendly room service! It arrived hot and less than a half hour after it was ordered. The coffee was very tasty as was the California omelet & the blueberry granola pancakes. One small hiccup, I tried to get a coke from the vending machine on the second floor & it wasn't working. No big deal, I tried the next floor up & there was no vending...tried the next one & it wasn't working either. In the end I had to journey to the 7th floor to find a working soda machine. I would recommend this hotel to anyone wanting to stay downtown.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Altherockstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellen M, General Manager at Holiday Inn Grand Rapids Downtown, responded to this review, February 11, 2014
Altherockstar,

Thank you for your posting. We were excited to learn that your experience was wonderful and you would refer your friends and family to our property. We have been focused on our Food and Beverage quality and service and are encouraged by your experience. I apologize that our vending machines did not provide you with the same positive outcome. We appreciate your business and kind words. Hope to see you again soon. In the meantime, safe travels to you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 4, 2014

I just want to give a thank you to Caitlin for helping cancel my reservation due to weather and not being able to make it for my reservation. She was delightful. If your hotel is anything like your customer service I will make sure I chose to stay here next time I am in Grand Rapids.

Thanks Again!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RDUHM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
97 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed February 3, 2014

Great location next to downtown Grand Rapids. Was in town for a wedding but the festival was happing just feet away. Downtown was just a short walk across the bridge. Hotel was clean and in a safe area. Hotel staff was very accomodating. I'd recommend this Holiday Inn

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SundanceKid01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Grand Rapids Downtown

Property: Holiday Inn Grand Rapids Downtown
Address: 310 Pearl St NW, US 131 and Pearl Street, Grand Rapids, MI 49504-5314
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Grand Rapids
#16 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Grand Rapids Downtown 3*
Number of rooms: 175
Official Description (provided by the hotel):
This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access. ... more   less 
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Also Known As:
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
Days Inn Grand Rapids
Grand Rapids Days Inn

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