I actually would give this hotel a 3.5 stars.
I stayed here for a quick one-night stay for business. The location was excellent, right in the downtown area The front desk staff was very friendly. The room itself was in good shape, with what looked like a fresh coat of paint on everything.
The biggest problem with the hotel was the quality of the bed. The mattress was very firm, and not very comfortbale at all. The pillows were very small as well; I'm not sure what the rationale was, but I've never come across a hotel bed that had all square pillows (each about 1/3 - 1/2 the size of a normal pillow). The pillows and mattress combined made for a poor night sleep.
The other main complaint was the speed of the wireless acess in the room....it was SLOW. Granted, the access was free, but the connection was slow enough to prevent consistnet connection problems.
So, overall, although the staff was friendly, the price very good for the location, the location itself was great, and the hotel and room were clean and in good shape, the poor sleep quality and the slow internet connection were a couple of strikes against this hotel.
Please note that there also is no included breakfast provided, but there is a restaurant on premises.
- Official Description (provided by the hotel):
- This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access. ... more less
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- Also Known As:
- Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
- Days Inn Grand Rapids
- Grand Rapids Days Inn